Contact Cinfed

Have a Question or Need Assistance? We Can Help!

For general account assistance, please call 513-333-3800.

Our friendly member service representatives are available Monday thru Friday 8am to 6pm and Saturdays 9am to 1pm.

Direct Numbers

DEPARTMENT HOURS EMAIL PHONE NUMBERS
Lost or Stolen Debit Cards 24 hours a day. Block/unblock your card in seconds in Digital Banking.

 

1-866-820-8859
Lost or Stolen Credit Cards 24 hours a day. Block/unblock your card in seconds in Digital Banking. 1-866-820-4856
Debit Card Fraud 24 hours a day 1-888-918-7313
Credit Card Fraud 24 hours a day 1-888-918-7313 or call collect at 1-727-540-2216
Debit Card Activation/Assign PIN 24 hours a day 1-866-985-2273
Credit Card Activation 24 hours a day 1-800-527-7728
Credit Card Assign PIN - DOB format (MM/YY) 24 hours a day 1-888-886-0083
Credit Card Automated Balance 24 hours a day 1-800-654-7728
Card Services Mon. thru Thurs. 8 am to 7 pm, Fri. 8 am to 5 pm and Sat. 9 am to 1 pm

cardservices@cinfed.com

513-333-3826
Collections Mon. thru Thurs. 8 am to 7 pm, Fri. 8 am to 5 pm and Sat. 9 am to 1 pm

collections@cinfed.com

513-333-3828
Commercial Loans

nsundrup@cinfed.com

513-333-3894
Consumer Loans

loans.cu@cinfed.com

513-333-3862
CU Rewards Customer Service 1-800-637-7728 or 1-888-634-6318
CU Rewards Travel 1-800-900-6160
Digital Banking

eservices@cinfed.com

513-333-6349
Mortgages

mortgages@cinfed.com

513-333-3881