Have a Question or Need Assistance? We Can Help!
For general account assistance, please call 513-333-3800.
Our friendly member service representatives are available Monday thru Friday 8 AM to 6 PM and Saturdays 9 AM to 1 PM.
Direct Numbers
| DEPARTMENT | HOURS | PHONE NUMBERS | |
|---|---|---|---|
| Lost or Stolen Debit Cards | 24 hours a day. Block/unblock your card in seconds in Digital Banking. |
|
1-866-820-8859 |
| Lost or Stolen Credit Cards | 24 hours a day. Block/unblock your card in seconds in Digital Banking. | 1-866-820-4856 | |
| Debit Card Fraud | 24 hours a day | 1-888-918-7313 | |
| Credit Card Fraud | 24 hours a day | 1-888-918-7313 or call collect at 1-727-540-2216 | |
| Debit Card Activation/Assign PIN | 24 hours a day | 1-866-985-2273 | |
| Credit Card Activation | 24 hours a day | 1-800-527-7728 | |
| Credit Card Assign PIN - DOB format (MM/YY) | 24 hours a day | 1-888-886-0083 | |
| Credit Card Automated Balance | 24 hours a day | 1-800-654-7728 | |
| Card Services | Mon-Fri. 8 am to 6 pm, Sat. 9 am to 1 pm | 513-333-3826 | |
| Collections | Mon-Fri. 8 am to 6 pm, Sat. 9 am to 1 pm | 513-333-3828 | |
| Commercial Loans | 513-333-3894 | ||
| Consumer Loans | 513-333-3862 | ||
| CU Rewards Customer Service | 1-800-637-7728 or 1-888-634-6318 | ||
| CU Rewards Travel | 844-910-1081 | ||
| Digital Banking | 513-333-6349 | ||
| Mortgage Applications or Inquiries | 513-333-6337 | ||
| Current Mortgage or HELOC accounts | 513-333-3881 |
If you'd prefer to send us a secure message, you can fill out the form below. You may also visit us by finding a Cinfed branch near you!
