Danielle and her staff genuinely love coming to work everyday. Watch her story to find out why!
Bethany Duncan (Part 2) ITM Branch Manager
Bethany, our ITM Branch Manager, loves having the opportunity to make a difference in our member’s lives every day she comes to work. Finding solutions to each member’s unique situation (problems) is something she does best.
Chela King (Part 3) Roselawn Branch Manager
Chela, our newly promoted Roselawn Branch Manager, loves that Cinfed always finds a way to celebrate organizational and personal successes. She takes pride in being a trusted financial resource for our members and helping them achieve their goals.
"I joined Cinfed in February 2020 after being a housewife for 10+ years. We went through a rigorous one-month training program which provides all the tools and knowledge to succeed. Right from the get-go everyone was very nice and helpful. They provide various opportunities to learn and grow. Mymanagers and superiors listen to my ideas and implement where they can. I feel valued and am a contributing member to the team.
The Covid-19 pandemic has brought forth the challenges, likes of which we had never seen before. Through all of this Cinfed has been like my extended family. They took care of us like their own. Cinfed motto of “finding success in the success of members and employee” is truly true by every word."
Hope Head Teller, Western Hills Branch
"I have been a part of the Cinfed family my entire life. One might say that Cinfed chose me. My mother worked here while she was pregnant with me. As a child, I got to see how much Cinfed cared about its employees and the community.
From sending flowers when one of my parents was sick or when my grandparents passed away to going on shopping trips to help needy Cinfed families during the holidays, I could tell that Cinfed was special.
My mother always came home from work happy and never complaining about work. This made a big impression on me as a child. My life has always had Cinfed in it so when an opportunity to work here came I jumped at the idea. Now, having worked here for over a decade, I see for myself that Cinfed is very unique.
I love working at Cinfed mainly because of the family-oriented atmosphere. We truly are one big family. Whenever anything goes on in an employee’s personal life the whole credit union rallies together to help and support each other. You are never alone here at Cinfed.
I also enjoy being a part of an organization that listens to and shows appreciation for their employees on a regular basis. Nothing is better than coming into a workplace everyday for a company who cares and with people you love."
Melissa Branch Manager, Fort Wright Branch
"Back in 1998 I did not know what I wanted in my career. I graduated a few years prior, worked a few small jobs here and there but nothing I could see myself doing long term. My parents had worked for the same company most of their lives while I was growing up. I wanted the same thing. I wanted to be with a company that I could be with and grow for a long time. However, I did not know what direction I wanted to go in.
I was a student at Cincinnati State Technical and Community College and in order for me to attain my associate's degree in business, I was required to do a co op with a local business. I had gone on a few interviews. One interview was with a big business located downtown. The interviewer’s office was a corner office with a nice view of the Ohio river, I was impressed. However, as I walked through the building I noticed that there were no family pictures or personal items on the cubicles that I passed.
Then I went to Cinfed. My interviewers were relatable and easy to talk to. I noticed pictures of family and drawings on the interviewer’s desks. I had received a couple of offers. One company offered me a company car then, another company was impressed with the questions that I proposed. But neither of them I could see myself in long term. I decided to take a chance with Cinfed. I had no banking experience except for the ability to count cash.
Twenty-Two years later, I believe it was one of the best decisions I have ever made. I started out in what we called the phone room (now being the contact center). I have moved up in the company in various positions. I have been a loan officer, credit card clerk, accounting representative and now a branch manager. Every position I have held I have learned and grown as a person and as a staff member. In every role I have learned the inner workings in which I use today in my current capacity.
Today, more than ever, do I realize the importance of family. I didn’t know back then why I was looking for family pictures and drawings but I knew it was important. Cinfed was/is a family-oriented organization. We all pull together if someone has been diagnosed with cancer or a staff member's child is sick. We have even been through deaths in our “family” but we have also been through many expansions of our family with marriages and births along the way.
Through the 2020 pandemic, the stance of the CEO and the senior management have taken the branch staff’s safety as being paramount. To me that speaks volumes. The ways that senior management frequently asks how branch staff is doing on a regular basis to our recent “picnic” for Labor Day that included fly swatters that stated “Be Slap Happy” shows that they truly care.
With the 5th year in a row being awarded top workplace reflects the environment that Cinfed has created over the years and is one that I am VERY proud of. I made one of the best career decisions in my life to work for Cinfed Credit Union."
They always go above and beyond at the Oakley branch and truly care about each of their members. And, I absolutely love their kids' membership program. It makes it fun for them to learn about money... —
Courtney SnowBeen a member since I moved to the Queen City in 1978. Cinfed has always provided customer service that other financial institutions only dream about. Thank you for almost forty years of outstanding... —
Tim GrabensteinI recently became a member here at CINFED and it was the best decision I have ever made. I walked in with tears and despair and left with dry eyes, a smile, and I even received a hug from the branch... —
MelanieEarlier this year my much younger sister passed away and with that many obligations were to be met by my husband and myself ..My sister was survived by a daughter and son. We have since then taken on... —
VondaHow lucky I am to have Liz Frey managing the office I use! I live in Florida but maintain Cinfed as my main banking office. Everytime I need special help a simple email or call to Liz and it is... —
Debbie GEmily Snyder took the best care of my two auto loans. She was professional, courteous and very knowledgeable of the available services for me. She went out of her way to make sure I felt like I was... —
Sarah AmyotteI have been member with Cinfed since 1986. The Roselawn Cinfed staff greeted the customer phone calls friendly and polite willing to help you with your needs. They have excellent customer service.... —
Marian DudleyI have been a member of CINFED since about 1981 when I was transferred from SLC, Utah with the US Army Recruiting Command and have always received excellent service and support . Hope Dee Dee is... —
Robert OlguinI have been a member at the Roselawn Branch for a long time and I couldn't be more satisfied with the customer service. No matter how often I come in with a question or issue and no matter what... —
Andreya T WilliamsI been a member since 1985 and can not imagine banking anywhere else. This credit union as taken care of my every need. 24/7 services is excellent. —
Edward, member since 1985I have been a Cinfed member for years. I know I can depend on them to provide excellent service. The bill pay on line is great and every time I visit the Florence branch I am met with friendly... —
Jan RicksClosed a loan in 24 hours! Absolutely unheard of! Thanks to the exceptional customer service of LeAnn Rose at the Turfway Branch! She went above and beyond by providing unexpected expedited service! ... —
Christina StullI recently applied for a credit card online. I received a call from Emily Snyder explaining what needs to be done next. It was easy and Emily’s customer service was excellent. Emily is a great... —
Johnnie BushI met Emily Snyder because I had a flat tire in the parking lot of Cinfed Credit Union. I didn’t know what to do and she offered to help me. It was late in the evening and I didn’t think anyone... —
Cindy HyattEmily Snyder took care of setting up a consolidation loan for me on Saturday. She was very friendly, professional, and explained very articulately all the steps involved. Emily also opened a new... —
Sally A ArbogastI recently closed for a car loan and a credit card with Susan Z. Her service was excellent. We closed in a couple of days. She was so helpful with her knowledge. It was a pleasure to deal with her. —
Glenda Adkins I cannot say enough good things about the service I have always received from Cinfed! Most recently, we refinanced a vehicle and dealt with Emily S.! She was quickly responsive and on top of her... —
Serena KainI can say a million great things about Cinfed Credit Union and how they helped me over the years ,But there are many helpful service members, but one Great lady Is Mrs Susan Z. She is an Awesome... —
GEORGE TUBBSI have to say I think the new online banking update is pretty awesome. I love that the app is more up to date, clean and user friendly. Happy to be a customer with Cinfed. —
Kyle Neises I have member with Cinfed for 24 years. The customer service is beyond great. Everything from daily banking to loan services. I recently purchased my daughter a car and originally it was going to be... —