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Contact Us

Have a question? Need to chat? We want to help!

For general information, our friendly member services representatives can be reached at 513-333-3800 Monday thru Friday 8:00 am to 4:30 pm.

If you have more specific concern, the numbers listed below may be more helpful.

Lost or Stolen Cards:

Debit Cards 1-866-820-8859
Credit Cards 1-800-820-4856


Debit Cards 1-888-918-7313
Credit Cards 1-888-918-7313
1-727-540-2216 (can call collect)

Card Activation:

Debit Cards
(to activate or assign PIN)
Credit Cards 1-800-527-7728
Assign Credit Card PIN DOB format (MM/YY) 1-888-886-0083


Automated Balance 1-800-654-7728
CU Rewards Travel 1-800-900-6160
CU Rewards Customer Service 1-800-637-7728
Account Information 513-333-3800 membership@cinfed.com
Consumer Loans 513-333-3862 loans.cu@cinfed.com
Card Services 513-333-3826 cardservices@cinfed.com
Membership 513-333-7863 membership@cinfed.com
Mortgage Department 513-333-3881 mortgages@cinfed.com
Online Bill Pay 1-855-882-4630
Commercial Loans 513-333-3894 nsundrup@cinfed.com
Human Resources 513-333-3822 hr@cinfed.com
E-Services 513-333-6349 eservices@cinfed.com

Holiday Hours

Memorial Day Mon, May 25, 2020
Independence Day Fri, Jul 3, 2020
Labor Day Mon, Sept 7, 2020
Columbus Day Mon, Oct 12, 2020
Veterans Day Wed, Nov 11, 2020
Thanksgiving Day Thur, Nov 26, 2020
Christmas Day Fri, Dec 25, 2020
New Year's Eve Fri, Dec 31, 2020
New Year's Day Sat, Jan 1, 2021


Cinfed Credit Union
4801 Kennedy Avenue
Cincinnati, OH 45209
(513) 333-3800
Routing #242076656


They always go above and beyond at the Oakley branch and truly care about each of their members. And, I absolutely love their kids' membership program. It makes it fun for them to learn about money... 
— Courtney Snow
Been a member since I moved to the Queen City in 1978. Cinfed has always provided customer service that other financial institutions only dream about. Thank you for almost forty years of outstanding... 
— Tim Grabenstein
I recently became a member here at CINFED and it was the best decision I have ever made. I walked in with tears and despair and left with dry eyes, a smile, and I even received a hug from the branch... 
— Melanie
Earlier this year my much younger sister passed away and with that many obligations were to be met by my husband and myself ..My sister was survived by a daughter and son. We have since then taken on... 
— Vonda
How lucky I am to have Liz Frey managing the office I use! I live in Florida but maintain Cinfed as my main banking office. Everytime I need special help a simple email or call to Liz and it is... 
— Debbie G
Emily Snyder took the best care of my two auto loans. She was professional, courteous and very knowledgeable of the available services for me. She went out of her way to make sure I felt like I was... 
— Sarah Amyotte
I have been member with Cinfed since 1986. The Roselawn Cinfed staff greeted the customer phone calls friendly and polite willing to help you with your needs. They have excellent customer service.... 
— Marian Dudley
I have been a member of CINFED since about 1981 when I was transferred from SLC, Utah with the US Army Recruiting Command and have always received excellent service and support . Hope Dee Dee is... 
— Robert Olguin
I have been a member at the Roselawn Branch for a long time and I couldn't be more satisfied with the customer service. No matter how often I come in with a question or issue and no matter what... 
— Andreya T Williams
I been a member since 1985 and can not imagine banking anywhere else. This credit union as taken care of my every need. 24/7 services is excellent.
— Edward, member since 1985
I have been a Cinfed member for years. I know I can depend on them to provide excellent service. The bill pay on line is great and every time I visit the Florence branch I am met with friendly... 
— Jan Ricks
Closed a loan in 24 hours! Absolutely unheard of! Thanks to the exceptional customer service of LeAnn Rose at the Turfway Branch! She went above and beyond by providing unexpected expedited service! ... 
— Christina Stull
I recently applied for a credit card online. I received a call from Emily Snyder explaining what needs to be done next. It was easy and Emily’s customer service was excellent. Emily is a great... 
— Johnnie Bush

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