Liz and the gang have surpassed all my notions about what banking should be, they bring unparalleled customer service to the table. So much that whenever I walk in, I am greeted like good neighbors are. Like friends are. I feel like a PERSON, not an account. They make me want to bank, it's a pleasure and not a chore. I look forward to seeing them. They need a raise and great praise because they have a lifetime customer over in Oakley. And that alone communicates their massive value. As I recommend them to anyone that says a word about a bank lol. Thank you all so very much and can't wait to drop in again for a dose of smiles!!!
— D English
The high quality of service has remained constant for the many years I have been a member and for the multiple times I have moved around the US and the one time out of the country. The customer service by phone is outstanding. Many thanks for the consistently good, change that to excellent, service for all the years.
— Willa, member since 1958
I have been a member for 24 years. The associates are very helpful and knowledgeable. I mostly bank at Roselawn, and Chela is the best!
Thank you Cinfed for being there for me.
— Louella, member since 1991
Sara & I have been banking with Cinfed since 1975. We have been able to purchase a car for our daughter as well as for us since banking with Cinfed. We love their online banking as well as their professional and courteous customer service representatives when visiting the Ft. Wright branch.
— Jerry & Sara, members since 1975
I recently dealt with Kathy at the Turfway Road, Florence location regarding an auto loan and wanted to take a second to comment on my satisfaction. I purchased a vehicle and started the financing through an auto dealership. They only offered me an extremely high rate and snuck in additional fees. I knew I could get a better rate with Cinfed. So I stopped in and explained my situation to Kathy. Kathy explained the options that I had available and I made the decision to apply for an auto loan through Cinfed. Kathy was able to help expedite the process and help calm my stresses about the nightmare of financing through the dealership. I was able to get my auto loan through Cinfed instead of the dealership. Because of Kathy, I saved around $2,000 on the life of my auto loan, received stress-free and helpful customer service, and will definitely be back to inquire about a mortgage loan in the future when my wife and I are ready to purchase our first home. You are lucky to have such a helpful employee in your Florence, KY office. Kathy is a true asset to Cinfed Credit Union.
— Justin, member since 2012
I have been a member since 2002. Cinfed has taken care of me since the very first day. I know all the employees personally here in the Federal building. They have seen me through very tough times and were always there for me. Thank you to former employee Cookie, Robyn, Jim, Elaine and Dawn. Thank you for everything you do.
— Janelle, member since 2002
I have been a loyal member since 1978. Cinfed has come to my rescue and support on many occasions; I enjoy courteous, efficient service; and I love how Cinfed seeks to stay current with mainstream products while being fiscally prudent and sound. Thank you to the Board of Directors, and the many dedicated Cinfed employees. You are truly professional!
— Stephanie, member since 1978
I have been a Cinfed member since 1974 and love it. I bought cars and houses using Cinfed loans. Love their on line banking. I have been using online banking from the days when we did it over the phone.
— Chris, member since 1974
The best customer service, I have recommended Cinfed to all my family, I could not think of banking anywhere else. Shared banking is great when out of town.
— Bonnie, member since 1989
I have been a member of Cinfed Credit Union since 1972. I started work at the Cincinnati Service Center working for GSA as a Federal Protective Officer and it was my job on paydays to escort the Brinks guard with the money for cashing paper checks for the IRS employees bi-weekly. Cinfed had an office in the Federal Building but worked out of a cubicle on paydays to cash checks. Over the years Cinfed has evolved into a world class financial institution. Love this Credit Union!
— Cecil, member since 1972
The best bank I've ever had. Great job!
— Robert, member since 2010
I've been with other banks and still have a few accounts because of my business out west. I've been with Cinfed since 1988. If you have a banking account with a fee based bank and have been charged endless fees then you'll love Cinfed. Cinfed has some fees but they're realistic. I'm not going to mention any names, but my old bank was in the Kroger stores. They have never ending fees and come up with new ones all the time. Cinfed has the ability to reverse fees because of my mistakes. The other bank would never do that. I tried, because they came up with new ones I wasn't aware of. The other banks are committed to their shareholders at the cost of cleaning out your savings account if they have to. Go with Cinfed and never look back.
— Paul, member since 1988
Cinfed has all the banking services anyone could possibly need or want. I have dealt with Cinfed for all my banking needs for years. I became a member approximately 30 plus years ago when the organization was just a one person small office in the Cincinnati Federal Building. At that time, the loan officer who assisted me for a new car loan was courteous, friendly, professional and very service oriented. Throughout the years, Cinfed has continued with their same helpful service. Any questions or wants that I may have are acted upon immediately. Cinfed is an excellent financial organization that I can truly attest to.
— Shirley, member since 1969
I have been a member since 1968. That is the year I started with IRS. I think we have used every service Cinfed has to offer. 2 home mortgages, personal loan ,RCA, car loan. They have always been there when we needed them.
Keep up the good work.
— Jan, member since 1968
I Love Cinfed, and would recommend them to everyone I come in contact with. I've always felt warmth and attentiveness from all the associates. I'm sure I'll be a member for the rest of my life.
— Rita, member since 2006
I love Cinfed! They treat us like family!!
— James, member since 1990
Dedicated member since 1972. Cinfed has been there every time I have needed them. Being without Cinfed now, well it would be like losing a member of the family.
— Norma, member since 1972
The one-stop banking capability for home mortgages, automobile loans, savings accounts and credit cards...all with very competitive rates...makes being a member of Cinfed a very smart, invaluable decision.
— Carl, member since 1978
When purchasing a car for my daughter, Cinfed came through for me once again. They worked out every detail of the purchase loan right from the dealership lot, including setting up an online account that lets me make my payment transfers easily from my checking account.
They even reminded me that I had accumulated Points Your Way rewards that let me buy down the interest rate. I will not bank anywhere else.
— Crissy, member since 1995
I have been a member of Cinfed almost as long as I've worked at IRS which is since 1975. I'll not bank anywhere else. The service I get from people like Jewel and Jennifer "J" at Gateway is friendly and so down to earth. Cinfed, you've seen me through some pretty rough times and were always there with me. Thanks for all your hard work. You are the best!!!
— Linda, member since 1978
I joined Cinfed over 18 years ago. I love the chance that they give you to get things right. My family loves this too!
What I would love to see this bank do is to notify customers via email whenever there is a transaction on their account. If this service is in place already, good job! (: let me know how to get hooked up to it. Customer service is great also! Great changes have taken place since I have been a member!
— Delores, member since 1986
When my previous bank refused to cash a corporate paycheck with one of the largest financial institutions, I went to Cinfed off of a members recommendation and without a question they cashed my check for over $2000. I closed my bank account and went to Cinfed and I've been a member for over 7 years now, purchasing a house and 2 cars...Thank you Cinfed!
— Phil, member since 2008
I have had Cinfed for 14 years. They are the best bank I have ever had. They are always there to help me out of any jam I get into, with a friendly smile!!! Thank you Cinfed!!!
— Eric, member since 2001
Cinfed is pretty much the best, most helpful bank I've ever used. I previously used another local bank, but was encouraged to try Cinfed by my girlfriend. I've come to expect very little of banks in terms of customer service, but Cinfed is quickly changing that attitude. Kudos on the wonderful job!
— Logan, member since 2010
My husband and I have been members of Cinfed for over 25 years. When he retired, we had limited involvement with Cinfed since it was very close to our workplace, but not our home. Recently we decided to purchase a new automobile, and contacted Cinfed about an auto loan. Jessica at the Roselawn office was so helpful, and professional, working hard to fill our needs. She even managed to get us a quick Saturday closing because of an out of state family emergency we had. The closing was at a different branch with Kasey, who was also very helpful. Thanks to all involved, these employees deserve recognition! This experience has made us think of using Cinfed for more banking needs, even if there isn't a branch north of the city!
— Cheryl, member since 1981
I have been a member of Cinfed Credit Union since 1986 when I started working for IRS. I recently spent a week in the hospital and four weeks in a skilled nursing facility going through rehab. The whole time I was out of commission, I worried about paying my medical bills. Cinfed you took a risk on me and loaned me the money to get those bills paid and with my bad credit, I was shocked that my loan was approved. Thank you Cinfed for being there when I needed you. You are the best financial institution in the greater Cincinnati and Northern Kentucky area and I really appreciate everything you have done for me for 28 years. Everytime I visit the Cinfed office at 9th and Main in downtown Cincinnati, I receive excellent customer service and the employees are always so willing to help and are very friendly, polite, and always smiling. Thank you Cinfed.
— Suzanne, member since 1986
Cinfed is special for me. I moved to several states and Cinfed is the only account I kept with me wherever I go. Through the shared branching, I get all the service I need. Whenever I call, I am delighted with the service I get. Thank you Cinfed!
— Tseagye, member since 2010
Cinfed rocks! I hope you guys understand that what you are offering are not just loans and accounts but things that mean much more than that, things that keep hope alive, that help people like me cross some difficult bridges between jobs/ studies. I recently moved to Cincinnati. I had a new job but also had some student and personal debt which needed consolidation. Meeting Josh (Joshua Lange) at the Reading Road branch was all that I needed. He made all seem so smooth for me including my application for loan, checking account, balance transfer etc. I was also happily surprised at no loan fee ! My heartiest thanks to Josh and his team at Cinfed.
— Pankaj, member since 2014
I joined Cinfed after my first season working for IRS in the early 1980's. Now over thirty years later, I am still impressed with them. Every customer service representation that I have been in contact with has always been very professional and courteous and I believe that I have been to just about every Cinfed Branch in Greater Cincinnati and Northern Ky. I will never use a conventional bank again. I'm with Cinfed for life.
I've been banking with Cinfed for almost one year now and it has been a wonderful experience. They get back to you very promptly and can help you for all of your banking needs, quite efficiently. I wanted to say that I was helped my one of your (Cinfed) employees named Jessica King and she was and has been a tremendous help to me. She was very prompt and completely efficient.
— Brandon, member since 2014
I have been a member for over 25 years. I think good service should be recognized. Julie at the Roselawn branch always gives great service with a smile. She is also a very dedicated employee. Cincinnati had a pretty bad winter this month. Julie was there on a lot of those 10 inch days. I know because I am a nurses aid/caregiver and I have to be at work no matter what the weather brings. I stopped by the bank and there was Julie giving great service with a smile. Please let Julie know she is appreciated. Sincerely, Rita
— Rita, member since 1985
I have had most of my family to join. I will never change banks, the service is great.
— Joen, member since 1988
Love them as a bank and the customer service has always been outstanding...Great job Cinfed.
— Posey, member since 1984
We've only been members for a little over a month and already feel the difference. I don't want to name names, but let's just say Cinfed is WAY better than our previous institution that rhymes with "Moo.Mess. Mank. (MMM)"
In the short time we have been members, here are a few of the things that have impressed us (sorry if I spell names wrong):
-The personal welcoming and ease of talking to from the first minute by A-Train (Adrianne) in Fort Wright
-The quick response and helpful attitude from Megan when we opened an account the next week for my step-daughter
-The fast call back when I locked myself out of the phone system by Sue.
-The water and pens are nice :)
-Withdrawals from the ATM in $5 increments (sounds small, but is a REALLY big deal)
-The ATM asking for my pin again when I said I wanted another transaction (I thought this was stupid at first until I realized it would potentially protect me in the event that I left my card in the machine like the dork that I am)
-The quick fix when an issue happened with our new Credit Card limit by Megan (again) and Melissa. This was BY FAR the most impressive. They basically said "yes...it's a mistake, but we will fix it by Monday (after we brought it to their attention on Saturday afternoon)
I seriously can't emphasize this last one enough. Part of the reason we left MMM was that they reduced our limit by 90% on a card with no balance right in the middle of a refi we have been hoping to get for nearly 9 years. When we called, they blames Transunion, who blamed MMM, who still blamed TransUnion. Of course, everyone said they were sorry, but nobody was willing to fix it or provide an honest answer. So when this limit thing happened I thought "oh here we go again." BUT then in less than five minutes Melissa, who was working the drive-thru window that day (impressive in itself) said I'll get it fixed on Monday....and then she actually did it.
I'm not very easily impressed. I worked for a large financial firm for almost 7 years (let's call that one "Midelity Minvestments" :) ). I know things work slowly sometimes and nobody likes to admit fault. I don't expect perfection, but I admire when someone is big enough to just say there was a mistake on our end and we will fix it.
I tell everyone I know that they should leave the big banks and come to Cinfed. My only regret in leaving MMM is that we didn't do this sooner. One day I hope to write another note saying "We've been Cinfed members for 40 years and are as happy as we were in June 2013 when we walked into the Fort Wright branch and met with A-Train!!!
Keep it up Fort Wright!!! We love banking with you (in a platonic way....of course). You had me at KASASA.
— Jeff, Dawn, & Jordan, members since 2013
I been a member since 1985 and can not imagine banking anywhere else. This credit union as taken care of my every need. 24/7 services is excellent.
— Edward, member since 1985
Just closed on a Home Equity line of credit loan, and the process couldn't have been any easier. With this I was able to pay off 2 high interest credit cards and deposited the rest into a checking account they I opened with Cinfed that earns 2% APY! The staff at the main office and the Turfway branch were excellent.
Cinfed, thank you for finally allowing me to use Apple IPay. As I told many members be patient Cinfed will get IPay.. I am sure Cinfed is only ensuring it is safe for the members.
What a convenience, as there are times when I don't have cash or even ID (especially when walking my dog) but I am never without my phone. Starbucks here I come!
Been a member since I moved to the Queen City in 1978. Cinfed has always provided customer service that other financial institutions only dream about. Thank you for almost forty years of outstanding consumer financial products, friendly and dedicated staff and community leadership. And a special thank-you to Vickie in the credit card department. She is a wizard in solving credit card problems. Looking forward to many more years having Cinfed FCU as my financial institution.
— Tim Grabenstein
Recently I tried to locate the Oakley office using google maps. The google directions did not get me close to Cinfed. I called the office and Liz remained on the phone until I reached the destination. A short two weeks later Liz came to my rescue again. I needed some documents notarized by a person possessing a medallion stamp. Liz was in training the entire work day, but she called me and arranged to meet my husband and I after hours to accomplish this task. Cinfed has a great employee in Liz. How many employees today would make the effort and give of their personal time to help a customer? I have been with Cinfed since 1973. Even though I am moving to Florida, Cinfed will remain my primary banking institution. Thanks again Liz, you are the BEST!
— Debbie G
I recently became a member here at CINFED and it was the best decision I have ever made. I walked in with tears and despair and left with dry eyes, a smile, and I even received a hug from the branch manager. It feels so amazing to be part of a union with people who truly care and are here to help in times of need. I am so grateful for CINFED. Thank you.
As a long time member, I have always received great service from all CinFed employees. I just wanted to say a special thank you to Dee Dee Day and Dawn Strickland. I had to make some changes to some of my accounts and they took care of all my requests quickly and accurately. Keep hiring great employees Cinfed!!
— John-Member since 1990