They always go above and beyond at the Oakley branch and truly care about each of their members. And, I absolutely love their kids' membership program. It makes it fun for them to learn about money and get excited about saving. Liz in their corporate is one of the most priceless gems the credit union has in the whole organization!! So happy to be part of the CinFed family and will keep our accounts, cards, and loans all there with them for years to come!!
— Courtney Snow
Cinfed, thank you for finally allowing me to use Apple IPay. As I told many members be patient Cinfed will get IPay.. I am sure Cinfed is only ensuring it is safe for the members.
What a convenience, as there are times when I don't have cash or even ID (especially when walking my dog) but I am never without my phone. Starbucks here I come!
Been a member since I moved to the Queen City in 1978. Cinfed has always provided customer service that other financial institutions only dream about. Thank you for almost forty years of outstanding consumer financial products, friendly and dedicated staff and community leadership. And a special thank-you to Vickie in the credit card department. She is a wizard in solving credit card problems. Looking forward to many more years having Cinfed FCU as my financial institution.
— Tim Grabenstein
I recently became a member here at CINFED and it was the best decision I have ever made. I walked in with tears and despair and left with dry eyes, a smile, and I even received a hug from the branch manager. It feels so amazing to be part of a union with people who truly care and are here to help in times of need. I am so grateful for CINFED. Thank you.
Earlier this year my much younger sister passed away and with that many obligations were to be met by my husband and myself ..My sister was survived by a daughter and son. We have since then taken on the responsibility of being legal guardian ,During this new and extensive process we would have need to open an account for the two children under our care. Thru this this whole ordeal I have had the privilege of meeting Emily Snyder (financial service rep) at Cincinnati Oakley Branch. to set up both accounts. Unfortunately SSA received an erroneous phone call stating I had passed away which in turn allowed my account to be needlessly frozen, Because I had the pleasure of meeting Mrs Snyder concerning a personal loan, at the beginning of 2018, Mrs Snyder was then able to verify my being alive and well. She was then able to release the funds. .The Cinfed Family is extremely fortunate to have an employee such as Mrs Snyder ,Dealing directly with the public.Her compassion is as high performing as Her knowledge of the products that are available to all Cinfed customers ..Mrs Snyder;s professionalism supersedes my expectation of what could have been a financial disaster. the Cinfed family definitely has the right person in the right place ,in the face of the public. Vonda member since 1989
How lucky I am to have Liz Frey managing the office I use! I live in Florida but maintain Cinfed as my main banking office. Everytime I need special help a simple email or call to Liz and it is done! I only wish ONE thing was this easy in Florida. I am closing on a home and Liz helped me manage larger than normal mobile deposits and wiring money in and out of my account. Excellent Customer service and friendly communication in one package. This is why I maintain my account Cinfed for now over 45 years!
— Debbie G
Emily Snyder took the best care of my two auto loans. She was professional, courteous and very knowledgeable of the available services for me. She went out of her way to make sure I felt like I was the most important customer! I was super impressed with her ability to manage multiple loans in an efficient manner. I can’t wait to switch over all my accounts because of the trust Emily instilled in her services.
— Sarah Amyotte
I have been member with Cinfed since 1986. The Roselawn Cinfed staff greeted the customer phone calls friendly and polite willing to help you with your needs. They have excellent customer service. Reevie Bailey thank you for helping me and my family when we have problems with our accounts and was able to help correct the problem. We live in Florida and we are grateful that Cinfed is our banking they do great job. Thank you Reevie for excellent work that you do and go the extra mile to help me and my family. Thank you very much for your Excellence and your Integrity is above the mark. Mrs. Dudley
— Marian Dudley
I have been a member of CINFED since about 1981 when I was transferred from SLC, Utah with the US Army Recruiting Command and have always received excellent service and support . Hope Dee Dee is enjoying her retirement from the Florence branch.
— Robert Olguin
I've been a member of CINFED for about 32 years and have loved banking with them. I've always received good customer service. Recently I had the pleasure of dealing with Emily Snyder. Emily provided GREAT CUSTOMER SERVICE! She didn't make me feel like I was bothering her with all my questions. Emily was professional, very knowledgeable, timely and a pleasure to work with, excellent customer service. KUDOS to Emily!
— Patricia Newman
I have been a member at the Roselawn Branch for a long time and I couldn't be more satisfied with the customer service. No matter how often I come in with a question or issue and no matter what staff member I get, they always do their best to help me, are very courteous, and professional. I just want want Reevie and the entire Roselawn Branch staff to know that you guys are awesome!
— Andreya T Williams
I been a member since 1985 and can not imagine banking anywhere else. This credit union as taken care of my every need. 24/7 services is excellent.
— Edward, member since 1985
I have been a Cinfed member for years. I know I can depend on them to provide excellent service. The bill pay on line is great and every time I visit the Florence branch I am met with friendly service. Thanks Cinfed!
— Jan Ricks
Closed a loan in 24 hours! Absolutely unheard of! Thanks to the exceptional customer service of LeAnn Rose at the Turfway Branch! She went above and beyond by providing unexpected expedited service! She worked up all the details and paperwork the day we applied and the following day we just walked in and signed! She is so professional and knowledgeable along with her positive attitude and smile! LeAnn even thanked us for being valued members! Cinfed has always been great to us especially during the Government shutdown. This is the only bank you will ever need! The Stull's -Members since 1989
— Christina Stull
I recently applied for a credit card online. I received a call from Emily Snyder explaining what needs to be done next. It was easy and Emily’s customer service was excellent. Emily is a great asset for Cinfed I will open more accounts at Cinfed.
— Johnnie Bush