They always go above and beyond at the Oakley branch and truly care about each of their members. And, I absolutely love their kids' membership program. It makes it fun for them to learn about money and get excited about saving. Liz in their corporate is one of the most priceless gems the credit union has in the whole organization!! So happy to be part of the CinFed family and will keep our accounts, cards, and loans all there with them for years to come!!
— Courtney Snow
Cinfed, thank you for finally allowing me to use Apple IPay. As I told many members be patient Cinfed will get IPay.. I am sure Cinfed is only ensuring it is safe for the members.
What a convenience, as there are times when I don't have cash or even ID (especially when walking my dog) but I am never without my phone. Starbucks here I come!
Been a member since I moved to the Queen City in 1978. Cinfed has always provided customer service that other financial institutions only dream about. Thank you for almost forty years of outstanding consumer financial products, friendly and dedicated staff and community leadership. And a special thank-you to Vickie in the credit card department. She is a wizard in solving credit card problems. Looking forward to many more years having Cinfed FCU as my financial institution.
— Tim Grabenstein
I recently became a member here at CINFED and it was the best decision I have ever made. I walked in with tears and despair and left with dry eyes, a smile, and I even received a hug from the branch manager. It feels so amazing to be part of a union with people who truly care and are here to help in times of need. I am so grateful for CINFED. Thank you.
Earlier this year my much younger sister passed away and with that many obligations were to be met by my husband and myself ..My sister was survived by a daughter and son. We have since then taken on the responsibility of being legal guardian ,During this new and extensive process we would have need to open an account for the two children under our care. Thru this this whole ordeal I have had the privilege of meeting Emily Snyder (financial service rep) at Cincinnati Oakley Branch. to set up both accounts. Unfortunately SSA received an erroneous phone call stating I had passed away which in turn allowed my account to be needlessly frozen, Because I had the pleasure of meeting Mrs Snyder concerning a personal loan, at the beginning of 2018, Mrs Snyder was then able to verify my being alive and well. She was then able to release the funds. .The Cinfed Family is extremely fortunate to have an employee such as Mrs Snyder ,Dealing directly with the public.Her compassion is as high performing as Her knowledge of the products that are available to all Cinfed customers ..Mrs Snyder;s professionalism supersedes my expectation of what could have been a financial disaster. the Cinfed family definitely has the right person in the right place ,in the face of the public. Vonda member since 1989
How lucky I am to have Liz Frey managing the office I use! I live in Florida but maintain Cinfed as my main banking office. Everytime I need special help a simple email or call to Liz and it is done! I only wish ONE thing was this easy in Florida. I am closing on a home and Liz helped me manage larger than normal mobile deposits and wiring money in and out of my account. Excellent Customer service and friendly communication in one package. This is why I maintain my account Cinfed for now over 45 years!
— Debbie G
Emily Snyder took the best care of my two auto loans. She was professional, courteous and very knowledgeable of the available services for me. She went out of her way to make sure I felt like I was the most important customer! I was super impressed with her ability to manage multiple loans in an efficient manner. I can’t wait to switch over all my accounts because of the trust Emily instilled in her services.
— Sarah Amyotte
I have been member with Cinfed since 1986. The Roselawn Cinfed staff greeted the customer phone calls friendly and polite willing to help you with your needs. They have excellent customer service. Reevie Bailey thank you for helping me and my family when we have problems with our accounts and was able to help correct the problem. We live in Florida and we are grateful that Cinfed is our banking they do great job. Thank you Reevie for excellent work that you do and go the extra mile to help me and my family. Thank you very much for your Excellence and your Integrity is above the mark. Mrs. Dudley
— Marian Dudley
I have been a member of CINFED since about 1981 when I was transferred from SLC, Utah with the US Army Recruiting Command and have always received excellent service and support . Hope Dee Dee is enjoying her retirement from the Florence branch.
— Robert Olguin
I've been a member of CINFED for about 32 years and have loved banking with them. I've always received good customer service. Recently I had the pleasure of dealing with Emily Snyder. Emily provided GREAT CUSTOMER SERVICE! She didn't make me feel like I was bothering her with all my questions. Emily was professional, very knowledgeable, timely and a pleasure to work with, excellent customer service. KUDOS to Emily!
— Patricia Newman
I have been a member at the Roselawn Branch for a long time and I couldn't be more satisfied with the customer service. No matter how often I come in with a question or issue and no matter what staff member I get, they always do their best to help me, are very courteous, and professional. I just want want Reevie and the entire Roselawn Branch staff to know that you guys are awesome!
— Andreya T Williams
I been a member since 1985 and can not imagine banking anywhere else. This credit union as taken care of my every need. 24/7 services is excellent.
— Edward, member since 1985
I have been a Cinfed member for years. I know I can depend on them to provide excellent service. The bill pay on line is great and every time I visit the Florence branch I am met with friendly service. Thanks Cinfed!
— Jan Ricks
Closed a loan in 24 hours! Absolutely unheard of! Thanks to the exceptional customer service of LeAnn Rose at the Turfway Branch! She went above and beyond by providing unexpected expedited service! She worked up all the details and paperwork the day we applied and the following day we just walked in and signed! She is so professional and knowledgeable along with her positive attitude and smile! LeAnn even thanked us for being valued members! Cinfed has always been great to us especially during the Government shutdown. This is the only bank you will ever need! The Stull's -Members since 1989
— Christina Stull
I recently applied for a credit card online. I received a call from Emily Snyder explaining what needs to be done next. It was easy and Emily’s customer service was excellent. Emily is a great asset for Cinfed I will open more accounts at Cinfed.
— Johnnie Bush
I recently visited the office on Main St. and was assisted by Margaret Williams. Margaret solved all my issues and even helped me set up mobile deposit. She was extremely patient, professional, and pleasant! Thank you, Margaret!
— Linda Daniels
I just got back from a long road trip that took me through five Canadian provinces and 13 U.S. states--I filled in my travel card information in advance, and everything was smooth sailing, using my Cinfed card at ATMs, shops, restaurants, and grocery stores. My husband uses a local bank, and he had also notified them of his travels but had his card rejected everywhere he tried to use it. Thank heavens for Cinfed, who kept our trip on track!
I received a recorded phone message from my CREDIT UNION FRAUD DETECTION COMPANY this morning. They left a message to call them about possible fraud on my debit card. Even though they had my name correct I was still very concerned. I called the Glenway Crossing branch and spoke to
Hope. She was able to verify that there was a note about a questionable charge on my account but after Hope and I went over several transactions everything was OK. I would like to" THANK " Hope once again for her assistance and'' thank " Cinfed for employing such kind and professional staff.
— Ann Inderhees
I have been a CINFED member since 2005, and I am so glad that I still am. Through the years I have had issues that required funds I did not have. During those times I thought there is no way CINFED can help me and I am happy to state I was proven to be wrong. Emily Snyder, Chela King and Sonya have gone above and beyond to help meet my financial needs. Also, at CINFED I never feel like I am just a number, I feel like I am talking to a friend who gives great counsel. Thank you to CINFED employees for all you do to make your members lives easier!
I recently refinanced our auto loan with CinFed and had the pleasure of working with Emily Snyder. Emily was amazing. I work with customers for a living, so I have very high standards when I get to be the customer. Emily exceeded my expectations across the board. She was extremely professional, friendly, and efficient. She took me from a loan application to a fully funded loan in less than 24 hours. Thank you so much! We will look to CinFed first every time we have new business opportunities based on our experience with Emily.
— Mike Carle
Been a member since 2015. I look nowhere for my auto and mortgage as I know where i will find the best rates and service. Ryan Collins and Dwayne were pleasure to deal with for my mortgage and even refinance later which they closed in a record time and beat all other offers out there. Emily Snyder always provides exceptional service for my auto needs, closed my loans within 24 hours and has made it a painless process. I highly recommend CINFED.
— Deepak Sharma
I met Emily Snyder because I had a flat tire in the parking lot of Cinfed Credit Union. I didn’t know what to do and she offered to help me. It was late in the evening and I didn’t think anyone would still be working this late. She came literally to my rescue answering my prayers. As we waited for AAA to arrive I had asked if Cinfed offered checking accounts linked to a debit card. She told me all about my options and asked me questions that would best fit what I was looking for. As it turns out I qualified for a Kasasa checking account and she called me the next day as promised and gave me her business card to call her if I didn’t hear from her. I am beyond grateful that I met her and LOVE my new debit card. Thank you to Emily and Cinfed for setting me up for success moving forward. Who knew a flat tire could lead to such positive results.
— Cindy Hyatt
Today, Manika Maheshwary, one of the financial coaches at the Oakley branch, offered me some of the best customer service I've ever received. She went out of her way multiple times to get me the exact information that I needed. I very much appreciated her willingness to provide outstanding service. But above all, it was her high-spirited attitude that made me feel valued. I left the bank feeling respected, informed, and rich! Thank you Manika, and thank you Cinfed!
— Jared Nelson
Emily Snyder took care of setting up a consolidation loan for me on Saturday. She was very friendly, professional, and explained very articulately all the steps involved. Emily also opened a new credit card and checking account for me. She was very courteous, as well as, had a lot of knowledge about the products. I want to thank Emily for all her time & help!
— Sally A Arbogast