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Frequent Questions & Answers

Answers to the following frequently asked questions are accessed by clicking on the individual question:

Cinfed Digital Banking

This may be caused by a delayed refresh setting in Yahoo Mail. Yahoo Mail inboxes do not display emails as they come in, instead it refreshes every 10 minutes to display emails received during that time.

Although the refresh setting rate can't be adjusted in Yahoo Mail, there is a way to manually refresh. Check out the steps below to refresh your inbox.

Using a web browser on a computer:

1. Hover your mouse over “Inbox” in the left panel.
2. Click "Inbox".
3. Your inbox is refreshed.

Using the app on a mobile device:

1. Go to your Inbox.
2. Swipe down from the top of the screen.
3. A refresh icon will appear (circled in the screenshot) then lift your finger from the screen.
4. Your inbox is refreshed.

Your member/account number is listed in the welcome packet you received when you first opened your account with Cinfed. You can also call our Member Services Department (513-333-3800) who can retrieve the number for you.

If you are an Apple user, you do not have to download a new app. Your current Cinfed Mobile Banking app will update automatically on January 26. If you are an Android user, you will need to download the new app available in the Google Play Store.

​​​​​No, all previously scheduled bill payments will automatically transfer over.

  1. Login to online banking

  2. Select the ‘Transfers’ icon

  3. Click on the ‘Classic’ tab

  4. From there, you will have the option to select which account you want to move the funds from to make your payment.

  1. ​​​​​​Login

  2. Select the ‘Transfers’ icon

  3. Click on the ‘Classic’ tab

  4. You will see a link that says “Add an External Account”. Click the link.

  5. After accepting the disclosure, you will need to provide:

    1. Account number of the account you’d like to add

    2. Routing number of the financial institution

    3. Account type

  6. Once you’ve submitted, your information will be saved and you should see the account available in the dropdown menu.

Yes, you can navigate to the eDocuments widget to access your normal account statements along with your tax documents. You can find more information on accessing your eStatements, here.

It is advised that users login using the latest version of Chrome, Edge, Safari, or Firefox. If you believe your browser is outdated, please update, and try again. If you are using Internet Explorer, please use a different browser as Internet Explorer is not a supported browser. Be sure to delete Cinfed from your Favorites or saved sites.

Find more about our browser recommendations, here.

The password must contain:

  • 10-20 characters
  • one upper case letter
  • one lower-case letter
  • a number

Special characters are optional. Temporary passwords now expire in 2 hours.

Users are required to update their password once every 12 months. Usernames are not currently required to update. Users can opt to change either the password or username as they wish while logged into the Digital Banking site.

  1. The account may be hidden. To unhide an account please login online, go to your 'Settings', select the 'Accounts' tab and unhide any accounts you prefer to see.
  2. The account profile may also be tied to the Primary or Joint owner - this will take some minor configuration to reassign the profile. Please call our member services department at 513-333-3800 for further assistance.

This would be due to a joint/primary owner having their own access to the account. Shared accounts can only have one nickname.

For most remote deposit users, the first $225 of an RDC will be released. The remainder of the funds will stay on hold until reviewed by our eServices department. If it is determined a hold is not needed the funds will be available by 4:30 (Monday- Friday).

This is a known issue which we are working to resolve. Duplicate items may show up from time to time until the transactions post properly- which may take a couple days. Not to worry, the duplicate items only show up on the history, it is not added/deducted from the card balance.

The other institution may require another Multi-Factor Authentication step. Please select the red “I” next to your balance and follow the steps. It may take up to 24 hours for this to resolve itself.

Find more information on linking your accounts, here.

The account aggregation allows for Cinfed users to link or sync their credentials with other institutions and credit card accounts. If you are having trouble getting past the account linking portion it may be an issue on that other institution end. Please contact their customer service.

 



CONTACT CINFED

Cinfed Credit Union
4801 Kennedy Avenue
Cincinnati, OH 45209
(513) 333-3800
Routing #242076656

MEMBER REVIEWS

They always go above and beyond at the Oakley branch and truly care about each of their members. And, I absolutely love their kids' membership program. It makes it fun for them to learn about money... 
— Courtney Snow
Been a member since I moved to the Queen City in 1978. Cinfed has always provided customer service that other financial institutions only dream about. Thank you for almost forty years of outstanding... 
— Tim Grabenstein
I recently became a member here at CINFED and it was the best decision I have ever made. I walked in with tears and despair and left with dry eyes, a smile, and I even received a hug from the branch... 
— Melanie
Earlier this year my much younger sister passed away and with that many obligations were to be met by my husband and myself ..My sister was survived by a daughter and son. We have since then taken on... 
— Vonda
How lucky I am to have Liz Frey managing the office I use! I live in Florida but maintain Cinfed as my main banking office. Everytime I need special help a simple email or call to Liz and it is... 
— Debbie G
Emily Snyder took the best care of my two auto loans. She was professional, courteous and very knowledgeable of the available services for me. She went out of her way to make sure I felt like I was... 
— Sarah Amyotte
I have been member with Cinfed since 1986. The Roselawn Cinfed staff greeted the customer phone calls friendly and polite willing to help you with your needs. They have excellent customer service.... 
— Marian Dudley
I have been a member of CINFED since about 1981 when I was transferred from SLC, Utah with the US Army Recruiting Command and have always received excellent service and support . Hope Dee Dee is... 
— Robert Olguin
I have been a member at the Roselawn Branch for a long time and I couldn't be more satisfied with the customer service. No matter how often I come in with a question or issue and no matter what... 
— Andreya T Williams
I been a member since 1985 and can not imagine banking anywhere else. This credit union as taken care of my every need. 24/7 services is excellent.
— Edward, member since 1985
I have been a Cinfed member for years. I know I can depend on them to provide excellent service. The bill pay on line is great and every time I visit the Florence branch I am met with friendly... 
— Jan Ricks
Closed a loan in 24 hours! Absolutely unheard of! Thanks to the exceptional customer service of LeAnn Rose at the Turfway Branch! She went above and beyond by providing unexpected expedited service! ... 
— Christina Stull
I recently applied for a credit card online. I received a call from Emily Snyder explaining what needs to be done next. It was easy and Emily’s customer service was excellent. Emily is a great... 
— Johnnie Bush
I met Emily Snyder because I had a flat tire in the parking lot of Cinfed Credit Union. I didn’t know what to do and she offered to help me. It was late in the evening and I didn’t think anyone... 
— Cindy Hyatt
Emily Snyder took care of setting up a consolidation loan for me on Saturday. She was very friendly, professional, and explained very articulately all the steps involved. Emily also opened a new... 
— Sally A Arbogast
I recently closed for a car loan and a credit card with Susan Z. Her service was excellent. We closed in a couple of days. She was so helpful with her knowledge. It was a pleasure to deal with her.
— Glenda Adkins
I cannot say enough good things about the service I have always received from Cinfed! Most recently, we refinanced a vehicle and dealt with Emily S.! She was quickly responsive and on top of her... 
— Serena Kain
I can say a million great things about Cinfed Credit Union and how they helped me over the years ,But there are many helpful service members, but one Great lady Is Mrs Susan Z. She is an Awesome... 
— GEORGE TUBBS
I have to say I think the new online banking update is pretty awesome. I love that the app is more up to date, clean and user friendly. Happy to be a customer with Cinfed.
— Kyle Neises

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