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Message from CEO

With the latest developments regarding the Coronavirus (COVID-19) issue, we want to keep you informed about our efforts as well as the resources available to you.
The personal connections we make with our members are the most important part of our daily operations. However, we want to ensure we are balancing those interactions with safety:

• Our employees will be using social distancing practices, maintaining the CDC-recommended personal space of 3 to 6 feet during face-to-face interactions.
• We have enhanced our cleaning protocols, disinfecting common areas and surfaces multiple times a day.
• To further reduce risk, we recommend using our drive-thru services for your transactions.


As a reminder, in addition to the drive-thru, you can also conduct transactions through:
• Online Banking
• Online Bill Pay
• Cinfed Mobile App
• Mobile Deposit
• Cinfed Connection
• Debit Opt In
• Digital Wallet


If you aren’t already using these services, you can easily enroll via our website.


For members with certificates that are nearing maturity dates, our Contact Center is available at (513) 333-3800 to answer questions or manage account changes.

We remain committed to providing you with the financial services you need while protecting the health and well-being of our members, employees and community. As always, contact us with any questions at (513) 333-3800.

Thank you for your continued support and loyalty.

Sincerely,


Jay Sigler
CEO

For additional guidance on COVID-19:
World Health Organization
Centers for Disease Control



CONTACT CINFED

Cinfed Credit Union
4801 Kennedy Avenue
Cincinnati, OH 45209
(513) 333-3800
Routing #242076656

MEMBER REVIEWS

They always go above and beyond at the Oakley branch and truly care about each of their members. And, I absolutely love their kids' membership program. It makes it fun for them to learn about money... 
— Courtney Snow
Been a member since I moved to the Queen City in 1978. Cinfed has always provided customer service that other financial institutions only dream about. Thank you for almost forty years of outstanding... 
— Tim Grabenstein
I recently became a member here at CINFED and it was the best decision I have ever made. I walked in with tears and despair and left with dry eyes, a smile, and I even received a hug from the branch... 
— Melanie
Earlier this year my much younger sister passed away and with that many obligations were to be met by my husband and myself ..My sister was survived by a daughter and son. We have since then taken on... 
— Vonda
How lucky I am to have Liz Frey managing the office I use! I live in Florida but maintain Cinfed as my main banking office. Everytime I need special help a simple email or call to Liz and it is... 
— Debbie G
Emily Snyder took the best care of my two auto loans. She was professional, courteous and very knowledgeable of the available services for me. She went out of her way to make sure I felt like I was... 
— Sarah Amyotte
I have been member with Cinfed since 1986. The Roselawn Cinfed staff greeted the customer phone calls friendly and polite willing to help you with your needs. They have excellent customer service.... 
— Marian Dudley
I have been a member of CINFED since about 1981 when I was transferred from SLC, Utah with the US Army Recruiting Command and have always received excellent service and support . Hope Dee Dee is... 
— Robert Olguin
I have been a member at the Roselawn Branch for a long time and I couldn't be more satisfied with the customer service. No matter how often I come in with a question or issue and no matter what... 
— Andreya T Williams
I been a member since 1985 and can not imagine banking anywhere else. This credit union as taken care of my every need. 24/7 services is excellent.
— Edward, member since 1985
I have been a Cinfed member for years. I know I can depend on them to provide excellent service. The bill pay on line is great and every time I visit the Florence branch I am met with friendly... 
— Jan Ricks
Closed a loan in 24 hours! Absolutely unheard of! Thanks to the exceptional customer service of LeAnn Rose at the Turfway Branch! She went above and beyond by providing unexpected expedited service! ... 
— Christina Stull
I recently applied for a credit card online. I received a call from Emily Snyder explaining what needs to be done next. It was easy and Emily’s customer service was excellent. Emily is a great... 
— Johnnie Bush

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