FAQ Reading Merger

Cinfed and Reading Federal Credit Union Merger

Here are a few frequently asked questions regarding the transition. Keep in mind, our member service department is also available to answer any additional questions at 513-333-3800.

What will happen to my money?
All active accounts will be automatically transferred to Cinfed, effective January 1, 2018. Account activity must be managed through Cinfed after that date.


How will I know what my options are after the merger?
This packet includes extensive information about how to take advantage of Cinfed’s product and service offerings you can also visit us online at Cinfed.com/Reading for additional information about all of our offerings.


Will my account number change?
Your four digit account number from the Reading system will remain the same, however it will be given a “300” prefix.  For example, account 1234 becomes 3001234. IRA accounts will be separate accounts and will have a “350” prefix. A membership ID with your account number(s) are enclosed in the packet.


How can I get an ATM/Debit Card for account access?
An ATM/Debit Card application has been included in the packet for your convenience. Simply complete the form and return to Cinfed. You can also call Cinfed and request an ATM/Debit Card at 513-333-3800.


Will I have access to an ATM onsite?
Yes, an ATM is available onsite at Thermo Fisher Scientific, Inc. for your convenience. However, the office has been closed because the space was no longer available. We do have eight branches across the tri-state -- the closest to the old location are at the Roselawn branch (7661 Reading Road) or the Oakley branch (4801 Kennedy Avenue). Cinfed also participates in the Co-Op Shared Branching Network. See our website for details.

Can I access my account online?
Yes, visit Cinfed.com/Reading to sign up for online access. Cinfed also has remote deposit, mobile and text banking available.

Whom do I contact if I have questions?
You have many options to quickly receive answers to your questions. For in-person service, you can visit any of Cinfed’s eight branch locations. Our website (cinfed.com) is available online 24/7. Cinfed’s Contact Center can be reached at (513) 333-3800 and is staffed with Member Service Representatives. Cinfed Connection, available at the same number, is an automated service for routine requests, such as checking an account balance or scheduling a transfer. With all of these options, you can choose the one that’s most convenient for you – and you’re most comfortable with!


I have a 24-month certificate. What’s the status of that?
Like all accounts, certificates will roll over to Cinfed as well. The only significant difference in the management of the account is that at maturity, interest will be compounded quarterly instead of monthly. Members can always check the status of their certificates via their online account.


I have an IRA account. What’s the status of that?
Like all accounts, IRAs will roll over to Cinfed as well. Tax reporting for 2017 will be from Reading Federal Credit Union. Your IRA at Cinfed will have a separate account number than your regular account. You will receive quarterly statements on your IRA accounts.


When can I expect my account statements?
You will receive your year end account statement from Reading Federal Credit Union in the mail. With Cinfed your statements will be mailed to your address of record. For members with a checking account we provide a monthly statement to reconcile your account; all other members receive a quarterly statement. eStatements are available for all accounts, they provide more security and are available earlier than paper statements. Sign up for online banking and select eStatement for your added convenience.


What about my automatic loan payments?
If you have a automatic loan transfer set up with Reading FCU, that payment will continue to be made on the 15th with your new Cinfed account.


Where do I mail my payment to now?
To make a payment or deposit by mail, send your check and instructions for payment to Cinfed Credit Union, 4801 Kennedy Ave, Cincinnati, OH 45209


What about my payroll deposit?
If you have payroll deposit other than Thermo Fisher Scientific, Inc. you will want to complete a new direct deposit form with Cinfed’s routing number, 242076656, and your new account number, which can be found on the Membership ID card(s) included in your packet. We are working with Thermo Fisher Scientific, Inc. to ensure your direct deposit continues.


What about my automatic payments for my utilities and insurance?
Please contact your utility companies, insurance companies and other payees that you have automatic payments established. You will provide them with Cinfed’s routing number, 242076656, and your new account number. 

At Cinfed, we are committed to making the transition as smooth as possible. We welcome you as a new member and look forward to getting to know you better. 
For more information, visit www.cinfed.com/Reading


Cinfed Credit Union
4801 Kennedy Avenue
Cincinnati, OH 45209
(513) 333-3800
Routing #242076656


The high quality of service has remained constant for the many years I have been a member and for the multiple times I have moved around the US and the one time out of the country. The customer... 
— Willa, member since 1958
I have been a member for 24 years. The associates are very helpful and knowledgeable. I mostly bank at Roselawn, and Chela is the best! Thank you Cinfed for being there for me.
— Louella, member since 1991
Sara & I have been banking with Cinfed since 1975. We have been able to purchase a car for our daughter as well as for us since banking with Cinfed. We love their online banking as well as... 
— Jerry & Sara, members since 1975
I recently dealt with Kathy at the Turfway Road, Florence location regarding an auto loan and wanted to take a second to comment on my satisfaction. I purchased a vehicle and started the financing... 
— Justin, member since 2012
I have been a member since 2002. Cinfed has taken care of me since the very first day. I know all the employees personally here in the Federal building. They have seen me through very tough times and... 
— Janelle, member since 2002
I have been a loyal member since 1978. Cinfed has come to my rescue and support on many occasions; I enjoy courteous, efficient service; and I love how Cinfed seeks to stay current with mainstream... 
— Stephanie, member since 1978
I have been a Cinfed member since 1974 and love it. I bought cars and houses using Cinfed loans. Love their on line banking. I have been using online banking from the days when we did it over the... 
— Chris, member since 1974
The best customer service, I have recommended Cinfed to all my family, I could not think of banking anywhere else. Shared banking is great when out of town.
— Bonnie, member since 1989
I have been a member of Cinfed Credit Union since 1972. I started work at the Cincinnati Service Center working for GSA as a Federal Protective Officer and it was my job on paydays to escort the... 
— Cecil, member since 1972
I would like to commend you on your organization's impressive member service! I called Cinfed's main phone number and spoke with Jill who was very helpful and, more importantly, friendly and... 
— Becky, member since 1990
I really can't remember when I wasn't a member of Cinfed and it has always been a wonderful partnership. You have always been there for me when I needed you and I hope to continue the experience for... 
— Robert & Debby, members since 1985
I don't remember when we weren't members of CINFED Credit Union. My husband and I don't know where we would be without CINFED. They have been there, when we have needed them, so many times... 
— Robin, member since 1985
The best bank I've ever had. Great job!
— Robert, member since 2010
I've been with other banks and still have a few accounts because of my business out west. I've been with Cinfed since 1988. If you have a banking account with a fee based bank and have been charged... 
— Paul, member since 1988
Cinfed has all the banking services anyone could possibly need or want. I have dealt with Cinfed for all my banking needs for years. I became a member approximately 30 plus years ago when the... 
— Shirley, member since 1969
I have been a member since 1968. That is the year I started with IRS. I think we have used every service Cinfed has to offer. 2 home mortgages, personal loan ,RCA, car loan. They have always been... 
— Jan, member since 1968
I Love Cinfed, and would recommend them to everyone I come in contact with. I've always felt warmth and attentiveness from all the associates. I'm sure I'll be a member for the rest of my... 
— Rita, member since 2006
I love Cinfed! They treat us like family!!
— James, member since 1990
Dedicated member since 1972. Cinfed has been there every time I have needed them. Being without Cinfed now, well it would be like losing a member of the family.
— Norma, member since 1972
The one-stop banking capability for home mortgages, automobile loans, savings accounts and credit cards...all with very competitive rates...makes being a member of Cinfed a very smart, invaluable... 
— Carl, member since 1978
When purchasing a car for my daughter, Cinfed came through for me once again. They worked out every detail of the purchase loan right from the dealership lot, including setting up an online account... 
— Crissy, member since 1995
I have been a member of Cinfed almost as long as I've worked at IRS which is since 1975. I'll not bank anywhere else. The service I get from people like Jewel and Jennifer "J" at Gateway... 
— Linda, member since 1978
I joined Cinfed over 18 years ago. I love the chance that they give you to get things right. My family loves this too! What I would love to see this bank do is to notify customers via email... 
— Delores, member since 1986
When my previous bank refused to cash a corporate paycheck with one of the largest financial institutions, I went to Cinfed off of a members recommendation and without a question they cashed my... 
— Phil, member since 2008
I have had Cinfed for 14 years. They are the best bank I have ever had. They are always there to help me out of any jam I get into, with a friendly smile!!! Thank you Cinfed!!!
— Eric, member since 2001
Cinfed is pretty much the best, most helpful bank I've ever used. I previously used another local bank, but was encouraged to try Cinfed by my girlfriend. I've come to expect very little of banks in... 
— Logan, member since 2010
My husband and I have been members of Cinfed for over 25 years. When he retired, we had limited involvement with Cinfed since it was very close to our workplace, but not our home. Recently we... 
— Cheryl, member since 1981
I have been a member of Cinfed Credit Union since 1986 when I started working for IRS. I recently spent a week in the hospital and four weeks in a skilled nursing facility going through rehab. The... 
— Suzanne, member since 1986
Cinfed is special for me. I moved to several states and Cinfed is the only account I kept with me wherever I go. Through the shared branching, I get all the service I need. Whenever I call, I am... 
— Tseagye, member since 2010
Cinfed rocks! I hope you guys understand that what you are offering are not just loans and accounts but things that mean much more than that, things that keep hope alive, that help people like me... 
— Pankaj, member since 2014
I joined Cinfed after my first season working for IRS in the early 1980's. Now over thirty years later, I am still impressed with them. Every customer service representation that I have been in... 
— Ros
I've been banking with Cinfed for almost one year now and it has been a wonderful experience. They get back to you very promptly and can help you for all of your banking needs, quite efficiently. I... 
— Brandon, member since 2014
I have been a member for over 25 years. I think good service should be recognized. Julie at the Roselawn branch always gives great service with a smile. She is also a very dedicated employee. ... 
— Rita, member since 1985
I have had most of my family to join. I will never change banks, the service is great.
— Joen, member since 1988
Love them as a bank and the customer service has always been outstanding...Great job Cinfed.
— Posey, member since 1984
We've only been members for a little over a month and already feel the difference. I don't want to name names, but let's just say Cinfed is WAY better than our previous institution that rhymes with... 
— Jeff, Dawn, & Jordan, members since 2013
I been a member since 1985 and can not imagine banking anywhere else. This credit union as taken care of my every need. 24/7 services is excellent.
— Edward, member since 1985
Just closed on a Home Equity line of credit loan, and the process couldn't have been any easier. With this I was able to pay off 2 high interest credit cards and deposited the rest into a checking... 
— Thomas
Recently I tried to locate the Oakley office using google maps. The google directions did not get me close to Cinfed. I called the office and Liz remained on the phone until I reached the... 
— Debbie G
As a long time member, I have always received great service from all CinFed employees. I just wanted to say a special thank you to Dee Dee Day and Dawn Strickland. I had to make some changes to... 
— John-Member since 1990

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