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Effectively dealing with the coronavirus issue

COVID-19 Updates
Limiting Branch Access - Drive Thru Open


The Coronavirus (COVID-19) situation has created unprecedented challenges for everyone. We are all striving to adapt as quickly as possible to the latest developments. Thanks to the loyalty and support of our members, Cinfed is currently in the strongest financial condition of our 85-year history. Based on that strength, we are continually working to find the best ways to meet our members’ needs.


In support of the requests of Kentucky Governor Andy Beshear and Ohio Governor Mike DeWine, beginning on Friday, March 20, Cinfed will take the following temporary actions:

  • Our five branch locations with drive-thru lanes will offer drive-thru service only.
  • We are temporarily suspending lobby access and Shared Branching services at all branch locations.
  • Consultations or services that cannot be provided via drive-thru will be available by appointment only. Members should call their preferred branch and schedule a time through the branch manager or Financial Coach. In keeping with social distancing guidelines, a maximum of two healthy members will be allowed into a branch at a time.
  • Because federal employees have been asked to work from home for the time being, we are temporarily closing our branches in the buildings at 550 Main St. in Cincinnati and 333 Scott St. in Covington. Our downtown Cincinnati branch at 925 Main St. will also be temporarily closed. The onsite ITM will continue to be operational to complete transactions. Simply swipe your Cinfed debit or credit card for access.
  • If you have a mortgage closing scheduled, you will be contacted directly by one of our mortgage professionals.
  • Our partner, Saxon Financial Services, will continue to offer personal meetings by appointment only. Contact Brian Bushman (513-333-3901) or Kevin Hagerty (513-333-3886).
  • We anticipate a high volume of calls to our Contact Center and are increasing available staff. Should you receive an on-hold message, we encourage you to leave your call-back number and a representative will follow up with you as soon as possible.
  • Loan application and account change access is available through our website.
  • We are currently waiving early penalty and fees associated with early withdrawal of a Certificate account.


We will resume normal operations at all of our eight branches eventually. In the meantime, we will continue to evaluate the status of the Coronavirus situation week-by-week and respond appropriately based on current conditions and the guidance of public officials. We will continue updating you regarding new developments as they occur.

Thank you for your patience and cooperation in this effort. By limiting our staff and member interactions, we can minimize the health impact and do our part in combating Coronavirus.


Managing Your Accounts

As a member, you have many options for managing your accounts anywhere, at any time:

We recommend using these digital tools to minimize the chances of spreading coronavirus. If you aren’t already using these services, you can easily enroll via our website (cinfed.com).

Additional helpful information is just a click away:


Our Strengths

Having recently reached $500 million in assets, Cinfed is in a strong and secure financial position. We have been meeting members’ needs since 1934; we will continue to work through the current storm and look forward to serving you well into the future.

As a reminder, your Cinfed accounts are federally insured by the National Credit Union Association (NCUA) with additional private insurance by Excess Share Insurance Corporation (ESI). Click here for more details about insured savings. (https://www.cinfed.com/page/insured-savings)


Contact Us

For members with certificates that are nearing maturity dates, a Financial Coach is available at (513) 333-3800 to answer questions or manage account changes.

As a Cinfed member, if you experience financial difficulties due to COVID-19, please call us at (513) 333-3800

We remain committed to providing you with the financial services you need while protecting the health and well-being of our members, employees and community. As always, contact us with any questions at (513) 333-3800.


Additional guidance and resources:

  • World Health Organization: https://www.who.int/
  • Centers for Disease Control: cdc.gov
  • SirusXM (Available free for all) – Channel 121 Coronavirus: What you Need to Know



CONTACT CINFED

Cinfed Credit Union
4801 Kennedy Avenue
Cincinnati, OH 45209
(513) 333-3800
Routing #242076656

MEMBER REVIEWS

They always go above and beyond at the Oakley branch and truly care about each of their members. And, I absolutely love their kids' membership program. It makes it fun for them to learn about money... 
— Courtney Snow
Been a member since I moved to the Queen City in 1978. Cinfed has always provided customer service that other financial institutions only dream about. Thank you for almost forty years of outstanding... 
— Tim Grabenstein
I recently became a member here at CINFED and it was the best decision I have ever made. I walked in with tears and despair and left with dry eyes, a smile, and I even received a hug from the branch... 
— Melanie
Earlier this year my much younger sister passed away and with that many obligations were to be met by my husband and myself ..My sister was survived by a daughter and son. We have since then taken on... 
— Vonda
How lucky I am to have Liz Frey managing the office I use! I live in Florida but maintain Cinfed as my main banking office. Everytime I need special help a simple email or call to Liz and it is... 
— Debbie G
Emily Snyder took the best care of my two auto loans. She was professional, courteous and very knowledgeable of the available services for me. She went out of her way to make sure I felt like I was... 
— Sarah Amyotte
I have been member with Cinfed since 1986. The Roselawn Cinfed staff greeted the customer phone calls friendly and polite willing to help you with your needs. They have excellent customer service.... 
— Marian Dudley
I have been a member of CINFED since about 1981 when I was transferred from SLC, Utah with the US Army Recruiting Command and have always received excellent service and support . Hope Dee Dee is... 
— Robert Olguin
I have been a member at the Roselawn Branch for a long time and I couldn't be more satisfied with the customer service. No matter how often I come in with a question or issue and no matter what... 
— Andreya T Williams
I been a member since 1985 and can not imagine banking anywhere else. This credit union as taken care of my every need. 24/7 services is excellent.
— Edward, member since 1985
I have been a Cinfed member for years. I know I can depend on them to provide excellent service. The bill pay on line is great and every time I visit the Florence branch I am met with friendly... 
— Jan Ricks
Closed a loan in 24 hours! Absolutely unheard of! Thanks to the exceptional customer service of LeAnn Rose at the Turfway Branch! She went above and beyond by providing unexpected expedited service! ... 
— Christina Stull
I recently applied for a credit card online. I received a call from Emily Snyder explaining what needs to be done next. It was easy and Emily’s customer service was excellent. Emily is a great... 
— Johnnie Bush

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