Consumer Privacy

FACTS: What does Cinfed Federal Credit Union do with your personal information?

Why? Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.

What? The types of personal information we collect and share depend on the product or service you have with us. This information can include:

  • Social Security number
  • Payment history
  • Credit history
  • Overdraft history
  • Credit card or other debt
  • Wire transfer instructions

When you are no longer a member, we continue to share your information as described in this notice.

How? All financial companies need to share members' personal information to run their everyday business. In the section below, we list the reasons financial companies can share their members' personal information; the reasons Cinfed Federal Credit Union chooses to share; and whether you can limit this sharing.

Reasons we can share your personal information Does Cinfed Federal Credit
Union share?
Can you limit this sharing
For our everyday business purposes - such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus Yes No
For our marketing purposes - to offer our products and services to you Yes No
For joint marketing with other financial companies Yes No
For our affiliates' everyday business purposes - information about your transactions and experiences Yes No
For our affiliates' everyday business purposes - information about your creditworthiness No We don't share
For nonaffiliates to market to you No We don't share



Questions? Call 513-333-3800 or go to www.cinfed.com

What We Do
How does Cinfed Federal Credit Union protect my personal information?
To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings.

We select businesses that offer products to enhance your economic well-being. We will never authorize these firms to charge your account without your consent. We do not sell to telemarketers.

How does Cinfed Federal Credit Union collect my personal information?
We collect your personal information, for example, when you

  • Open an account
  • Apply for a loan
  • Make deposits or withdrawals from your account
  • Give us your contact information
  • Show your driver's license

We also collect your personal information from others, such as credit bureaus,
affiliates, or other companies.

Why can't I limit all sharing?
Federal law gives you the right to limit only

  • sharing for affiliates' everyday business purposes - information about your creditworthiness
  • affiliates from using your information to market to you
  • sharing for nonaffiliates to market to you

State laws and individual companies may give you additional rights to limit sharing.

See below for more on your rights under state law:

Affiliates Companies related by common ownership or control. They can be financial and non-financial companies.

  • Our affiliates include:financial companies such as: Cinfed Insurance LLC.

Nonaffiliates Companies not related by common ownership or control. They can be financial and non-financial companies.

  • Cinfed Federal Credit Union does not share with nonaffiliates so they can market to you.

Joint Marketing A formal agreement between nonaffiliated financial companies that together market financial products or services to you.

  • Our joint marketing partners include insurance companies and credit card companies.

Other Important Information:
For Alaska, Illinois, Maryland and North Dakota Members. We will not share personal information with nonaffiliates either for them to market to you or for joint marketing - without your authorization.
For California Members. We will not share personal information with nonaffiliates either for them to market to you or for joint marketing - without your authorization. We will also limit our sharing of personal information about you with our affiliates to comply with all California privacy laws that apply to us.
For Massachusetts, Mississippi and New Jersey Members. We will not share personal information from deposit or share relationships with nonaffiliates either for them to market to you or for joint marketing - without your authorization.
For Vermont Members. We will not share personal information with nonaffiliates for them to market to you without your authorization and we will not share personal information with affiliates or for joint marketing about your creditworthiness without your authorization.



Cinfed Credit Union
4801 Kennedy Avenue
Cincinnati, OH 45209
(513) 333-3800
Routing #242076656


The high quality of service has remained constant for the many years I have been a member and for the multiple times I have moved around the US and the one time out of the country. The customer... 
— Willa, member since 1958
I have been a member for 24 years. The associates are very helpful and knowledgeable. I mostly bank at Roselawn, and Chela is the best! Thank you Cinfed for being there for me.
— Louella, member since 1991
Sara & I have been banking with Cinfed since 1975. We have been able to purchase a car for our daughter as well as for us since banking with Cinfed. We love their online banking as well as... 
— Jerry & Sara, members since 1975
I recently dealt with Kathy at the Turfway Road, Florence location regarding an auto loan and wanted to take a second to comment on my satisfaction. I purchased a vehicle and started the financing... 
— Justin, member since 2012
I have been a member since 2002. Cinfed has taken care of me since the very first day. I know all the employees personally here in the Federal building. They have seen me through very tough times and... 
— Janelle, member since 2002
I have been a loyal member since 1978. Cinfed has come to my rescue and support on many occasions; I enjoy courteous, efficient service; and I love how Cinfed seeks to stay current with mainstream... 
— Stephanie, member since 1978
I have been a Cinfed member since 1974 and love it. I bought cars and houses using Cinfed loans. Love their on line banking. I have been using online banking from the days when we did it over the... 
— Chris, member since 1974
The best customer service, I have recommended Cinfed to all my family, I could not think of banking anywhere else. Shared banking is great when out of town.
— Bonnie, member since 1989
I have been a member of Cinfed Credit Union since 1972. I started work at the Cincinnati Service Center working for GSA as a Federal Protective Officer and it was my job on paydays to escort the... 
— Cecil, member since 1972
I would like to commend you on your organization's impressive member service! I called Cinfed's main phone number and spoke with Jill who was very helpful and, more importantly, friendly and... 
— Becky, member since 1990
I really can't remember when I wasn't a member of Cinfed and it has always been a wonderful partnership. You have always been there for me when I needed you and I hope to continue the experience for... 
— Robert & Debby, members since 1985
I don't remember when we weren't members of CINFED Credit Union. My husband and I don't know where we would be without CINFED. They have been there, when we have needed them, so many times... 
— Robin, member since 1985
The best bank I've ever had. Great job!
— Robert, member since 2010
I've been with other banks and still have a few accounts because of my business out west. I've been with Cinfed since 1988. If you have a banking account with a fee based bank and have been charged... 
— Paul, member since 1988
Cinfed has all the banking services anyone could possibly need or want. I have dealt with Cinfed for all my banking needs for years. I became a member approximately 30 plus years ago when the... 
— Shirley, member since 1969
I have been a member since 1968. That is the year I started with IRS. I think we have used every service Cinfed has to offer. 2 home mortgages, personal loan ,RCA, car loan. They have always been... 
— Jan, member since 1968
I Love Cinfed, and would recommend them to everyone I come in contact with. I've always felt warmth and attentiveness from all the associates. I'm sure I'll be a member for the rest of my... 
— Rita, member since 2006
I love Cinfed! They treat us like family!!
— James, member since 1990
Dedicated member since 1972. Cinfed has been there every time I have needed them. Being without Cinfed now, well it would be like losing a member of the family.
— Norma, member since 1972
The one-stop banking capability for home mortgages, automobile loans, savings accounts and credit cards...all with very competitive rates...makes being a member of Cinfed a very smart, invaluable... 
— Carl, member since 1978
When purchasing a car for my daughter, Cinfed came through for me once again. They worked out every detail of the purchase loan right from the dealership lot, including setting up an online account... 
— Crissy, member since 1995
I have been a member of Cinfed almost as long as I've worked at IRS which is since 1975. I'll not bank anywhere else. The service I get from people like Jewel and Jennifer "J" at Gateway... 
— Linda, member since 1978
I joined Cinfed over 18 years ago. I love the chance that they give you to get things right. My family loves this too! What I would love to see this bank do is to notify customers via email... 
— Delores, member since 1986
When my previous bank refused to cash a corporate paycheck with one of the largest financial institutions, I went to Cinfed off of a members recommendation and without a question they cashed my... 
— Phil, member since 2008
I have had Cinfed for 14 years. They are the best bank I have ever had. They are always there to help me out of any jam I get into, with a friendly smile!!! Thank you Cinfed!!!
— Eric, member since 2001
Cinfed is pretty much the best, most helpful bank I've ever used. I previously used another local bank, but was encouraged to try Cinfed by my girlfriend. I've come to expect very little of banks in... 
— Logan, member since 2010
My husband and I have been members of Cinfed for over 25 years. When he retired, we had limited involvement with Cinfed since it was very close to our workplace, but not our home. Recently we... 
— Cheryl, member since 1981
I have been a member of Cinfed Credit Union since 1986 when I started working for IRS. I recently spent a week in the hospital and four weeks in a skilled nursing facility going through rehab. The... 
— Suzanne, member since 1986
Cinfed is special for me. I moved to several states and Cinfed is the only account I kept with me wherever I go. Through the shared branching, I get all the service I need. Whenever I call, I am... 
— Tseagye, member since 2010
Cinfed rocks! I hope you guys understand that what you are offering are not just loans and accounts but things that mean much more than that, things that keep hope alive, that help people like me... 
— Pankaj, member since 2014
I joined Cinfed after my first season working for IRS in the early 1980's. Now over thirty years later, I am still impressed with them. Every customer service representation that I have been in... 
— Ros
I've been banking with Cinfed for almost one year now and it has been a wonderful experience. They get back to you very promptly and can help you for all of your banking needs, quite efficiently. I... 
— Brandon, member since 2014
I have been a member for over 25 years. I think good service should be recognized. Julie at the Roselawn branch always gives great service with a smile. She is also a very dedicated employee. ... 
— Rita, member since 1985
I have had most of my family to join. I will never change banks, the service is great.
— Joen, member since 1988
Love them as a bank and the customer service has always been outstanding...Great job Cinfed.
— Posey, member since 1984
We've only been members for a little over a month and already feel the difference. I don't want to name names, but let's just say Cinfed is WAY better than our previous institution that rhymes with... 
— Jeff, Dawn, & Jordan, members since 2013
I been a member since 1985 and can not imagine banking anywhere else. This credit union as taken care of my every need. 24/7 services is excellent.
— Edward, member since 1985
Just closed on a Home Equity line of credit loan, and the process couldn't have been any easier. With this I was able to pay off 2 high interest credit cards and deposited the rest into a checking... 
— Thomas
Recently I tried to locate the Oakley office using google maps. The google directions did not get me close to Cinfed. I called the office and Liz remained on the phone until I reached the... 
— Debbie G
As a long time member, I have always received great service from all CinFed employees. I just wanted to say a special thank you to Dee Dee Day and Dawn Strickland. I had to make some changes to... 
— John-Member since 1990

NOTE: You are leaving Cinfed Credit Union's web site. Cinfed is not responsible for content or security policies of this external, linked web site.