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Cinfed Core Values

employees putting hands in for teamwork

Our Core Values – Our Commitment

Why are our Core Values so important? Because we answer to our “owners” every day. Cinfed is a member-owned cooperative, so every person with a Cinfed account has a stake in our success. We strive to meet each of our Core Values on a daily basis. 

For our employees and our members, that commitment opens the door to Remarkable possibilities. 

 

 

Cinfed’s Core Values

 

Integrity 
Be honest and straight-forward in order to build trust and long-term relationships
  Exceptional Service
Earn members’ business and make it possible for co-workers to do the same
 
 

Sense of Urgency
Seize opportunities by acting promptly to make decisions and complete tasks

 
 

Effective Communication
Actively listen and respond with empathy, tact and confidence 

 
 

Continuous Improvement
Constantly seek ways to improve processes, products, services, and ourselves

 



CONTACT CINFED

Cinfed Credit Union
4801 Kennedy Avenue
Cincinnati, OH 45209
(513) 333-3800
Routing #242076656

MEMBER REVIEWS

We've only been members for a little over a month and already feel the difference. I don't want to name names, but let's just say Cinfed is WAY better than our previous institution that rhymes with... 
— Jeff, Dawn, & Jordan, members since 2013
I been a member since 1985 and can not imagine banking anywhere else. This credit union as taken care of my every need. 24/7 services is excellent.
— Edward, member since 1985
Recently I tried to locate the Oakley office using google maps. The google directions did not get me close to Cinfed. I called the office and Liz remained on the phone until I reached the... 
— Debbie G
As a long time member, I have always received great service from all CinFed employees. I just wanted to say a special thank you to Dee Dee Day and Dawn Strickland. I had to make some changes to... 
— John-Member since 1990
Earlier this year my much younger sister passed away and with that many obligations were to be met by my husband and myself ..My sister was survived by a daughter and son. We have since then taken on... 
— Vonda
How lucky I am to have Liz Frey managing the office I use! I live in Florida but maintain Cinfed as my main banking office. Everytime I need special help a simple email or call to Liz and it is... 
— Debbie G
Emily Snyder took the best care of my two auto loans. She was professional, courteous and very knowledgeable of the available services for me. She went out of her way to make sure I felt like I was... 
— Sarah Amyotte
I have been member with Cinfed since 1986. The Roselawn Cinfed staff greeted the customer phone calls friendly and polite willing to help you with your needs. They have excellent customer service.... 
— Marian Dudley
I have been a member of CINFED since about 1981 when I was transferred from SLC, Utah with the US Army Recruiting Command and have always received excellent service and support . Hope Dee Dee is... 
— Robert Olguin

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