Access your checking account 24-hours a day with your Cinfed Debit Card. ATMs provide a convenient way to withdraw cash or make deposits at thousands of ATMs around the world. Your Cinfed Debit Card permits transactions at any ATM that displays the Alliance One, PLUS, or Cirrus emblem.
You can use your Cinfed ATM/Debit Card at any Cinfed-owned ATM anytime and there is never a fee. Cinfed also offers two nationwide networks for surcharge-free access to your Cinfed account.
Questions? Contact our Member Services Department at (513) 333-3800.
Frequently Asked Questions
You can use the Forgot Password option if you have previously enabled the feature (please see below on how to enable the Forgot Password option). By verifying a few pieces of security information, you can reset your password yourself and access your account again. If you have not enabled the Forgot Password reset option, there are three ways to request a new password:
To enable the Forgot Password option, which will allow you to reset your password yourself at any time, please follow the steps below:
Click "Submit" to save
Enter a Self-Reset Answer
Enter a Self-Reset Question
Click the “Options” tab
Log into your online account via the secured login page
To connect with Fingerprint/Face ID, start by logging into your Cinfed Mobile App. Then select the menu bar and choose Preferences. From there, you may enable your Fingerprint/Face ID. The next time you log in the feature will be available for you to use.
This message appears when attempting to log in to our mobile site. The mobile site does not allow for a password change, instead it states “Password Expired.” To login, either download the Cinfed Mobile app or login from a desktop or lap top computer. If you prefer to use the browser version rather than the app, follow these steps to change your temporary password:
Mobile deposit is a convenient way to make a deposit without having to leave the comfort or your home or office. Mobile deposit gives members the ability to deposit a check using the Cinfed Mobile App on your Smart phone!
They always go above and beyond at the Oakley branch and truly care about each of their members. And, I absolutely love their kids' membership program. It makes it fun for them to learn about money... —
Courtney SnowBeen a member since I moved to the Queen City in 1978. Cinfed has always provided customer service that other financial institutions only dream about. Thank you for almost forty years of outstanding... —
Tim GrabensteinI recently became a member here at CINFED and it was the best decision I have ever made. I walked in with tears and despair and left with dry eyes, a smile, and I even received a hug from the branch... —
MelanieEarlier this year my much younger sister passed away and with that many obligations were to be met by my husband and myself ..My sister was survived by a daughter and son. We have since then taken on... —
VondaHow lucky I am to have Liz Frey managing the office I use! I live in Florida but maintain Cinfed as my main banking office. Everytime I need special help a simple email or call to Liz and it is... —
Debbie GEmily Snyder took the best care of my two auto loans. She was professional, courteous and very knowledgeable of the available services for me. She went out of her way to make sure I felt like I was... —
Sarah AmyotteI have been member with Cinfed since 1986. The Roselawn Cinfed staff greeted the customer phone calls friendly and polite willing to help you with your needs. They have excellent customer service.... —
Marian DudleyI have been a member of CINFED since about 1981 when I was transferred from SLC, Utah with the US Army Recruiting Command and have always received excellent service and support . Hope Dee Dee is... —
Robert OlguinI have been a member at the Roselawn Branch for a long time and I couldn't be more satisfied with the customer service. No matter how often I come in with a question or issue and no matter what... —
Andreya T WilliamsI been a member since 1985 and can not imagine banking anywhere else. This credit union as taken care of my every need. 24/7 services is excellent. —
Edward, member since 1985I have been a Cinfed member for years. I know I can depend on them to provide excellent service. The bill pay on line is great and every time I visit the Florence branch I am met with friendly... —
Jan RicksClosed a loan in 24 hours! Absolutely unheard of! Thanks to the exceptional customer service of LeAnn Rose at the Turfway Branch! She went above and beyond by providing unexpected expedited service! ... —
Christina StullI recently applied for a credit card online. I received a call from Emily Snyder explaining what needs to be done next. It was easy and Emily’s customer service was excellent. Emily is a great... —