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Together Through the Storm: Continuing to Serve

Together Through the Storm: Continuing to Serve

The Coronavirus (COVID-19) situation created unprecendented challenges for everyone. We continue to monitor the situation, make necessary changes and follow governmental guidelines to navigate the changing environment.

Effective June 15th, the lobbies of our Oakley, Roselawn, Glenway, Florence and Ft. Wright branches are open. If you have ongoing concerns about COVID-19, our drive-thrus remain open and you can continue conducting transactions online as well as through our ATMs/ITMs. If you do visit a branch, here are some changes you should be aware of:

  • Appointments during the first hour of each business day are reserved for the elderly and immuno-compromised populations. The teller lines and drive-thrus remain open for transactions.
  • Masks or facial coverings for the nose and mouth are encouraged for your protection. However, please remove sunglasses, hat or hood upon entry for security purposes. You may need to briefly remove the mask for identification purposes. Members without masks are recommended to use the drive-thru for their banking needs.
  • The number of members allowed into branch lobbies at one time will be limited. You may be asked to remain in your car until the lobby has capacity.


Things will also look different inside the branch:

  • Cinfed employees will wear masks during all member interactions.
  • Protective barriers have been installed in teller lines and offices.
  • Restrooms are closed and water fountains turned off.
  • Social distancing guidelines should be followed by maintaining at least six feet between non-related individuals. Branches will have floor markers as a reminder and to indicate the spacing pattern to be followed.
  • All public surfaces will be wiped down and sanitized multiple times per day.
  • Hand sanitizer will be available in every lobby.


To further reduce the possibility of exposure, if you are experiencing any COVID-19 symptoms or have been in contact with someone with COVID-19, cancel your appointment and re-schedule at a later date, or conduct transactions remotely.


Though reopening our branch lobbies is a milestone, we remain vigilant. We will continue to monitor conditions and follow responsible protocols as determined by state and local officials.


For more information, visit the COVID-19 web page or call with any questions: 513-333-3800




CONTACT CINFED

Cinfed Credit Union
4801 Kennedy Avenue
Cincinnati, OH 45209
(513) 333-3800
Routing #242076656

MEMBER REVIEWS

They always go above and beyond at the Oakley branch and truly care about each of their members. And, I absolutely love their kids' membership program. It makes it fun for them to learn about money... 
— Courtney Snow
Been a member since I moved to the Queen City in 1978. Cinfed has always provided customer service that other financial institutions only dream about. Thank you for almost forty years of outstanding... 
— Tim Grabenstein
I recently became a member here at CINFED and it was the best decision I have ever made. I walked in with tears and despair and left with dry eyes, a smile, and I even received a hug from the branch... 
— Melanie
Earlier this year my much younger sister passed away and with that many obligations were to be met by my husband and myself ..My sister was survived by a daughter and son. We have since then taken on... 
— Vonda
How lucky I am to have Liz Frey managing the office I use! I live in Florida but maintain Cinfed as my main banking office. Everytime I need special help a simple email or call to Liz and it is... 
— Debbie G
Emily Snyder took the best care of my two auto loans. She was professional, courteous and very knowledgeable of the available services for me. She went out of her way to make sure I felt like I was... 
— Sarah Amyotte
I have been member with Cinfed since 1986. The Roselawn Cinfed staff greeted the customer phone calls friendly and polite willing to help you with your needs. They have excellent customer service.... 
— Marian Dudley
I have been a member of CINFED since about 1981 when I was transferred from SLC, Utah with the US Army Recruiting Command and have always received excellent service and support . Hope Dee Dee is... 
— Robert Olguin
I have been a member at the Roselawn Branch for a long time and I couldn't be more satisfied with the customer service. No matter how often I come in with a question or issue and no matter what... 
— Andreya T Williams
I been a member since 1985 and can not imagine banking anywhere else. This credit union as taken care of my every need. 24/7 services is excellent.
— Edward, member since 1985
I have been a Cinfed member for years. I know I can depend on them to provide excellent service. The bill pay on line is great and every time I visit the Florence branch I am met with friendly... 
— Jan Ricks
Closed a loan in 24 hours! Absolutely unheard of! Thanks to the exceptional customer service of LeAnn Rose at the Turfway Branch! She went above and beyond by providing unexpected expedited service! ... 
— Christina Stull
I recently applied for a credit card online. I received a call from Emily Snyder explaining what needs to be done next. It was easy and Emily’s customer service was excellent. Emily is a great... 
— Johnnie Bush
I met Emily Snyder because I had a flat tire in the parking lot of Cinfed Credit Union. I didn’t know what to do and she offered to help me. It was late in the evening and I didn’t think anyone... 
— Cindy Hyatt
Emily Snyder took care of setting up a consolidation loan for me on Saturday. She was very friendly, professional, and explained very articulately all the steps involved. Emily also opened a new... 
— Sally A Arbogast

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