Protect Yourself from Fraudvia Phone and Email
Every year, financial fraud costs consumers billions of dollars. Criminals use phone calls and e-mail messages to trick consumers into providing access to their accounts, then steal their funds via fraudulent transfers or purchases.
You can protect yourself by being vigilant and careful with your financial information. Here are some hints to help ensure your security and keep your money safe.
- Beware of arbitrary phone calls, particularly from companies you have not worked with before. DO NOT ever provide information about your finances such as account numbers, passwords, Social Security numbers, etc., over the phone or online unless you made the initial contact.
- Some fraudsters use social media to build trust before trying to obtain account information. Avoid social media contacts who have no other connection to you, yet ask for money or personal information.
- Don’t click on any links or reply to any messages unless the e-mail is from a known sender. Remember to verify the web address.
- Watch out for scam e-mails created to look like they come from a company you know. If it has poor quality graphics or is awkwardly worded, you should be suspicious. You’ll recognize it’s a scam if you’re asked to enter your account information. If it’s from a familiar company, you can call and confirm that it originated there.
- A common scam offers a cash “prize” or “award” if you just provide your account information to cover “fees” and “administrative expenses.” Do not respond: legitimate sweepstakes cannot legally require any financial data from you.
- Set up Automated Fraud Alerts for your Cinfed credit/debit cards. At the first sign of suspicious activity, you’ll receive an automated call regarding the questionable charge on your card. You can immediately confirm whether or not you recognize the transaction.
Cinfed will NOT:
- Contact you via e-mail, phone or text asking you to log in and update/validate your credentials, or provide links to websites to authenticate your information.
- Ask you to update your computer with newer releases of software or latest versions of browsers via e-mail or text message.
- Threaten to close or suspend your account if you don’t provide personal account information immediately.
If you suspect fraudulent activity on your account, call the Cinfed Contact Center immediately at (513) 333-3800. If you suspect you may be a victim of fraud or a stolen card, please contact the appropriate department immediately:
Lost or Stolen ATM/Debit Cards: 1-866-820-8859
Lost or Stolen Credit Cards: 1-800-449-7728