Fraud Prevention Tips

News for Cinfed Members

Protect Yourself from Fraud

via Phone and Email Protect Yourself from Fraud


Every year, financial fraud costs consumers billions of dollars. Criminals use phone calls and e-mail messages to trick consumers into providing access to their accounts, then steal their funds via fraudulent transfers or purchases. 

You can protect yourself by being vigilant and careful with your financial information. Here are some hints to help ensure your security and keep your money safe. 

  • Beware of arbitrary phone calls, particularly from companies you have not worked with before. DO NOT ever provide information about your finances such as account numbers, passwords, Social Security numbers, etc., over the phone or online unless you made the initial contact.
  • Some fraudsters use social media to build trust before trying to obtain account information. Avoid social media contacts who have no other connection to you, yet ask for money or personal information. 
  • Don’t click on any links or reply to any messages unless the e-mail is from a known sender. Remember to verify the web address.
  • Watch out for scam e-mails created to look like they come from a company you know. If it has poor quality graphics or is awkwardly worded, you should be suspicious. You’ll recognize it’s a scam if you’re asked to enter your account information. If it’s from a familiar company, you can call and confirm that it originated there. 
  • A common scam offers a cash “prize” or “award” if you just provide your account information to cover “fees” and “administrative expenses.” Do not respond: legitimate sweepstakes cannot legally require any financial data from you. 
  • Set up Automated Fraud Alerts for your Cinfed credit/debit cards. At the first sign of suspicious activity, you’ll receive an automated call regarding the questionable charge on your card. You can immediately confirm whether or not you recognize the transaction. 

Cinfed will NOT:

  • Contact you via e-mail, phone or text asking you to log in and update/validate your credentials, or provide links to websites to authenticate your information. 
  • Ask you to update your computer with newer releases of software or latest versions of browsers via e-mail or text message.
  • Threaten to close or suspend your account if you don’t provide personal account information immediately.

If you suspect fraudulent activity on your account, call the Cinfed Contact Center immediately at (513) 333-3800. If you suspect you may be a victim of fraud or a stolen card, please contact the appropriate department immediately:

Lost or Stolen ATM/Debit Cards: 1-866-820-8859
Lost or Stolen Credit Cards: 1-800-449-7728



Cinfed Credit Union
4801 Kennedy Avenue
Cincinnati, OH 45209
(513) 333-3800
Routing #242076656


They always go above and beyond at the Oakley branch and truly care about each of their members. And, I absolutely love their kids' membership program. It makes it fun for them to learn about money... 
— Courtney Snow
Been a member since I moved to the Queen City in 1978. Cinfed has always provided customer service that other financial institutions only dream about. Thank you for almost forty years of outstanding... 
— Tim Grabenstein
I recently became a member here at CINFED and it was the best decision I have ever made. I walked in with tears and despair and left with dry eyes, a smile, and I even received a hug from the branch... 
— Melanie
Earlier this year my much younger sister passed away and with that many obligations were to be met by my husband and myself ..My sister was survived by a daughter and son. We have since then taken on... 
— Vonda
How lucky I am to have Liz Frey managing the office I use! I live in Florida but maintain Cinfed as my main banking office. Everytime I need special help a simple email or call to Liz and it is... 
— Debbie G
Emily Snyder took the best care of my two auto loans. She was professional, courteous and very knowledgeable of the available services for me. She went out of her way to make sure I felt like I was... 
— Sarah Amyotte
I have been member with Cinfed since 1986. The Roselawn Cinfed staff greeted the customer phone calls friendly and polite willing to help you with your needs. They have excellent customer service.... 
— Marian Dudley
I have been a member of CINFED since about 1981 when I was transferred from SLC, Utah with the US Army Recruiting Command and have always received excellent service and support . Hope Dee Dee is... 
— Robert Olguin
I have been a member at the Roselawn Branch for a long time and I couldn't be more satisfied with the customer service. No matter how often I come in with a question or issue and no matter what... 
— Andreya T Williams
I been a member since 1985 and can not imagine banking anywhere else. This credit union as taken care of my every need. 24/7 services is excellent.
— Edward, member since 1985
I have been a Cinfed member for years. I know I can depend on them to provide excellent service. The bill pay on line is great and every time I visit the Florence branch I am met with friendly... 
— Jan Ricks
Closed a loan in 24 hours! Absolutely unheard of! Thanks to the exceptional customer service of LeAnn Rose at the Turfway Branch! She went above and beyond by providing unexpected expedited service! ... 
— Christina Stull
I recently applied for a credit card online. I received a call from Emily Snyder explaining what needs to be done next. It was easy and Emily’s customer service was excellent. Emily is a great... 
— Johnnie Bush

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