Fraud and Scam Attempts Continue – Watch Out!

News for Cinfed Members

Fraud and Scam Attempts Continue – Watch Out!

Man touching screen

Criminals continue to be busy targeting consumers with scams and fraud attempts. Here are some situations you need to watch out for.

Don’t Be a Money Mule

You may have recently seen notices from the U.S. Postal Service about this issue. “Money mules” are people used by fraudsters to receive and transfer money so it’s more difficult for authorities to track. Mules are recruited through several methods:

  • Work-from-home scams: a job posting offers you easy money for reshipping packages, buying gift cards or postal money orders, or transferring money, from your home.
  • Confidence scams: a person or business you don’t know offers you a commission/cut if you will transfer money for them.
  • Lottery scams: a person informs you that you need to transfer or accept money in order to collect a prize or winnings.

Transferring money or valuables on behalf of others only benefits criminals and can lead to serious consequences for you. Protect yourself:

  • DO NOT engage in financial transactions with strangers.
  • DO NOT take a job that promises easy money and involves sending or receiving money or packages.
  • Double-check any work-from-home opportunity or money transferring offer with a trusted family member or friend. You can also contact the local Better Business Bureau office or access your state’s corporation directory to help verify if the business is legitimate.
  • Report money mule activity/scams as soon as possible.
  • For more information about money mule scams, visit or call 1-877-876-2455.

Falling for Fraudulent Texts

Scammers use text messages to trick consumers into providing their account information. They can get ahold of your mobile phone number and pretend to be a business or financial institution. In fact, here’s an actual example of a text received by a Cinfed member.

Be wary of unexpected texts with links, especially those that use scare tactics or a false sense of urgency. Another clue: texts from Cinfed come from a special five-digit code, while texts from scammers typically come from standard nine-digit phone numbers.

To check the status of your account, you can securely log in using the Cinfed Mobile App or through Cinfed Digital Banking online. If you have any questions about your account security or receive suspicious alerts, call the Contact Center at (513) 333-3800.

Don’t Trust Fake Friends

Fraudsters use social media to build trust before trying to obtain account information. Avoid social media contacts who have no other connection to you, yet ask for money or personal information.

Romance scams are common. A person you’ve met online or on an app says they’re romantically interested in you and asks you to transfer money and/or packages. Talk to a trusted family member or friend about the situation before you commit money or access to someone you’ve never met.

If you have any questions about a message you received from Cinfed, call our Contact center (513-333-3800) or your nearest branch location to confirm.

Want more information about fraud and scams? Start at Cinfed’s Security Corner. Additional resources:

COVID/pandemic related scams [Coronavirus Advice for Consumers | Federal Trade Commission (]

Identity theft [Identity Theft | FTC Consumer Information]

Most common scams [Scam Alerts | FTC Consumer Information]


Cinfed Credit Union
4801 Kennedy Avenue
Cincinnati, OH 45209
(513) 333-3800
Routing #242076656


They always go above and beyond at the Oakley branch and truly care about each of their members. And, I absolutely love their kids' membership program. It makes it fun for them to learn about money... 
— Courtney Snow
Been a member since I moved to the Queen City in 1978. Cinfed has always provided customer service that other financial institutions only dream about. Thank you for almost forty years of outstanding... 
— Tim Grabenstein
I recently became a member here at CINFED and it was the best decision I have ever made. I walked in with tears and despair and left with dry eyes, a smile, and I even received a hug from the branch... 
— Melanie
Earlier this year my much younger sister passed away and with that many obligations were to be met by my husband and myself ..My sister was survived by a daughter and son. We have since then taken on... 
— Vonda
How lucky I am to have Liz Frey managing the office I use! I live in Florida but maintain Cinfed as my main banking office. Everytime I need special help a simple email or call to Liz and it is... 
— Debbie G
Emily Snyder took the best care of my two auto loans. She was professional, courteous and very knowledgeable of the available services for me. She went out of her way to make sure I felt like I was... 
— Sarah Amyotte
I have been member with Cinfed since 1986. The Roselawn Cinfed staff greeted the customer phone calls friendly and polite willing to help you with your needs. They have excellent customer service.... 
— Marian Dudley
I have been a member of CINFED since about 1981 when I was transferred from SLC, Utah with the US Army Recruiting Command and have always received excellent service and support . Hope Dee Dee is... 
— Robert Olguin
I have been a member at the Roselawn Branch for a long time and I couldn't be more satisfied with the customer service. No matter how often I come in with a question or issue and no matter what... 
— Andreya T Williams
I been a member since 1985 and can not imagine banking anywhere else. This credit union as taken care of my every need. 24/7 services is excellent.
— Edward, member since 1985
I have been a Cinfed member for years. I know I can depend on them to provide excellent service. The bill pay on line is great and every time I visit the Florence branch I am met with friendly... 
— Jan Ricks
Closed a loan in 24 hours! Absolutely unheard of! Thanks to the exceptional customer service of LeAnn Rose at the Turfway Branch! She went above and beyond by providing unexpected expedited service! ... 
— Christina Stull
I recently applied for a credit card online. I received a call from Emily Snyder explaining what needs to be done next. It was easy and Emily’s customer service was excellent. Emily is a great... 
— Johnnie Bush
I met Emily Snyder because I had a flat tire in the parking lot of Cinfed Credit Union. I didn’t know what to do and she offered to help me. It was late in the evening and I didn’t think anyone... 
— Cindy Hyatt
Emily Snyder took care of setting up a consolidation loan for me on Saturday. She was very friendly, professional, and explained very articulately all the steps involved. Emily also opened a new... 
— Sally A Arbogast
I recently closed for a car loan and a credit card with Susan Z. Her service was excellent. We closed in a couple of days. She was so helpful with her knowledge. It was a pleasure to deal with her.
— Glenda Adkins
I cannot say enough good things about the service I have always received from Cinfed! Most recently, we refinanced a vehicle and dealt with Emily S.! She was quickly responsive and on top of her... 
— Serena Kain
I can say a million great things about Cinfed Credit Union and how they helped me over the years ,But there are many helpful service members, but one Great lady Is Mrs Susan Z. She is an Awesome... 
I have to say I think the new online banking update is pretty awesome. I love that the app is more up to date, clean and user friendly. Happy to be a customer with Cinfed.
— Kyle Neises

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