News from Cinfed

News for Cinfed Members

Common scams to be aware of

Protect yourself from Identity Theft Common scams to be aware of

Aside from destroying documents that contain financial information and protecting your social security number, there are other ways to prevent Identity Theft from happening to you. Telemarketing Fraud is one of the most common scams used to steal your information. Telemarketing Fraud occurs when unknown callers trick individuals into giving out financial information over the phone, or sending money to receive a special offer.

The NCUA recently alerted credit unions of scammers posing as employees of the NCUA calling on credit union members and asking for personal information. Information such as social security numbers, account numbers, addresses, etc. The holiday season is a popular time for scammers to try to gain access to information via telephone, online and in-person. Some other common phrases unique to scammers are:

  •  “You must act ‘now’ or the offer won’t be good.”
  •  “You’ve won a ‘free’ gift, vacation, or prize.” But you have to pay for “postage and handling” or  other charges.
  •  “You must send money, give a credit card or bank account number, or have a check picked up by courier.”
  •  “You can’t afford to miss this ‘high-profit, no-risk’ offer.”

How can you protect yourself? Never give your financial information to someone you do not know. Always ask for a caller’s credentials. Most of the time, they won’t be able to provide that to you. If the caller is informing you of a contest you won, ask yourself if this was contest you entered into. Never send money to an institution or individual you are unfamiliar with. If you are paying for services over the phone, request a written invoice before you provide payment. The NCUA and Cinfed Credit Union will never ask for your personal information via telephone.

If you think you have been a victim of identity theft, notify the police and contact your credit union or bank to close accounts and cancel credit or debit cards. If your social security number has been compromised, you can call the Social Security Administration at 800-772-1213.



Cinfed Credit Union
4801 Kennedy Avenue
Cincinnati, OH 45209
(513) 333-3800
Routing #242076656


They always go above and beyond at the Oakley branch and truly care about each of their members. And, I absolutely love their kids' membership program. It makes it fun for them to learn about money... 
— Courtney Snow
Been a member since I moved to the Queen City in 1978. Cinfed has always provided customer service that other financial institutions only dream about. Thank you for almost forty years of outstanding... 
— Tim Grabenstein
I recently became a member here at CINFED and it was the best decision I have ever made. I walked in with tears and despair and left with dry eyes, a smile, and I even received a hug from the branch... 
— Melanie
Earlier this year my much younger sister passed away and with that many obligations were to be met by my husband and myself ..My sister was survived by a daughter and son. We have since then taken on... 
— Vonda
How lucky I am to have Liz Frey managing the office I use! I live in Florida but maintain Cinfed as my main banking office. Everytime I need special help a simple email or call to Liz and it is... 
— Debbie G
Emily Snyder took the best care of my two auto loans. She was professional, courteous and very knowledgeable of the available services for me. She went out of her way to make sure I felt like I was... 
— Sarah Amyotte
I have been member with Cinfed since 1986. The Roselawn Cinfed staff greeted the customer phone calls friendly and polite willing to help you with your needs. They have excellent customer service.... 
— Marian Dudley
I have been a member of CINFED since about 1981 when I was transferred from SLC, Utah with the US Army Recruiting Command and have always received excellent service and support . Hope Dee Dee is... 
— Robert Olguin
I have been a member at the Roselawn Branch for a long time and I couldn't be more satisfied with the customer service. No matter how often I come in with a question or issue and no matter what... 
— Andreya T Williams
I been a member since 1985 and can not imagine banking anywhere else. This credit union as taken care of my every need. 24/7 services is excellent.
— Edward, member since 1985
I have been a Cinfed member for years. I know I can depend on them to provide excellent service. The bill pay on line is great and every time I visit the Florence branch I am met with friendly... 
— Jan Ricks
Closed a loan in 24 hours! Absolutely unheard of! Thanks to the exceptional customer service of LeAnn Rose at the Turfway Branch! She went above and beyond by providing unexpected expedited service! ... 
— Christina Stull
I recently applied for a credit card online. I received a call from Emily Snyder explaining what needs to be done next. It was easy and Emily’s customer service was excellent. Emily is a great... 
— Johnnie Bush

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