Be Alert – Fraud Attempts on the Rise
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News for Cinfed Members

Be Alert – Fraud Attempts on the Rise

Fraud

Cinfed has become aware of a recent increase in activity by fraudsters and scam artists. Between the upcoming holidays, recent election, and ongoing COVID-19 issues, these criminals are using misinformation to deceive people into providing their account information. Be alert to these illegal attempts to access your money.

Remember the following:

  • Cinfed will never contact you to ask for your PIN number or CVV on your credit or debit cards, so please do not share them over the phone unless YOU initiate the call.
  • If you have any questions about a message you received from Cinfed, call our Contact Center (513-333-3800) or your nearest branch location to confirm.


Tax and social security scams are also common. Scammers will call pretending to be from a government agency and may have some basic personal information about you. But remember that a valid caller:

  • Won’t ask for personal information by phone.
  • Won’t threaten to bring in the local police, FBI or immigration officers.
  • Never demands payment by wire transfer, debit cards or gift cards.
  • Can’t take away your driver’s license, immigration status or business licenses.
  • Can’t suspend or cancel your Social Security Number.


Bogus fraud alerts and legal threats are typical scare tactics that scammers use to steal your information. Review this blog post for tips on protecting yourself from COVID-19 related scams. You can also visit our online Security Corner for additional help and resources to protect yourself and your identity.




CONTACT CINFED

Cinfed Credit Union
4801 Kennedy Avenue
Cincinnati, OH 45209
(513) 333-3800
Routing #242076656

MEMBER REVIEWS

They always go above and beyond at the Oakley branch and truly care about each of their members. And, I absolutely love their kids' membership program. It makes it fun for them to learn about money... 
— Courtney Snow
Been a member since I moved to the Queen City in 1978. Cinfed has always provided customer service that other financial institutions only dream about. Thank you for almost forty years of outstanding... 
— Tim Grabenstein
I recently became a member here at CINFED and it was the best decision I have ever made. I walked in with tears and despair and left with dry eyes, a smile, and I even received a hug from the branch... 
— Melanie
Earlier this year my much younger sister passed away and with that many obligations were to be met by my husband and myself ..My sister was survived by a daughter and son. We have since then taken on... 
— Vonda
How lucky I am to have Liz Frey managing the office I use! I live in Florida but maintain Cinfed as my main banking office. Everytime I need special help a simple email or call to Liz and it is... 
— Debbie G
Emily Snyder took the best care of my two auto loans. She was professional, courteous and very knowledgeable of the available services for me. She went out of her way to make sure I felt like I was... 
— Sarah Amyotte
I have been member with Cinfed since 1986. The Roselawn Cinfed staff greeted the customer phone calls friendly and polite willing to help you with your needs. They have excellent customer service.... 
— Marian Dudley
I have been a member of CINFED since about 1981 when I was transferred from SLC, Utah with the US Army Recruiting Command and have always received excellent service and support . Hope Dee Dee is... 
— Robert Olguin
I have been a member at the Roselawn Branch for a long time and I couldn't be more satisfied with the customer service. No matter how often I come in with a question or issue and no matter what... 
— Andreya T Williams
I been a member since 1985 and can not imagine banking anywhere else. This credit union as taken care of my every need. 24/7 services is excellent.
— Edward, member since 1985
I have been a Cinfed member for years. I know I can depend on them to provide excellent service. The bill pay on line is great and every time I visit the Florence branch I am met with friendly... 
— Jan Ricks
Closed a loan in 24 hours! Absolutely unheard of! Thanks to the exceptional customer service of LeAnn Rose at the Turfway Branch! She went above and beyond by providing unexpected expedited service! ... 
— Christina Stull
I recently applied for a credit card online. I received a call from Emily Snyder explaining what needs to be done next. It was easy and Emily’s customer service was excellent. Emily is a great... 
— Johnnie Bush
I met Emily Snyder because I had a flat tire in the parking lot of Cinfed Credit Union. I didn’t know what to do and she offered to help me. It was late in the evening and I didn’t think anyone... 
— Cindy Hyatt
Emily Snyder took care of setting up a consolidation loan for me on Saturday. She was very friendly, professional, and explained very articulately all the steps involved. Emily also opened a new... 
— Sally A Arbogast

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