Automated Fraud Alerts: Your Best Defense Against Fraud
At Cinfed, we take those security threats very seriously. That’s why we’ve introduced a bigger, better fraud prevention system: Automated Fraud Alerts (AFA).
At the first sign of suspicious activity, you’ll receive an automated call regarding the questionable charge on your card. You can immediately confirm whether or not you recognize the transaction.
You can also sign up to receive alerts via text. Just log into your Online Banking account and click on the Fraud Alerts button. By call or text, AFA provides you with:
• Immediate notification: if your card’s in the wrong hands, time is of the essence.
• 2-way communication: you can respond the moment you receive an alert.
• Real-time support: representatives can assist you at any time to ensure you receive the best defense.
Members who have transaction alerts on their debit cards will be automatically enrolled.
Our new, automated system will reach you faster with the tools and information you need to identify potential fraudulent activity immediately – and stop it in its tracks.
While Cinfed Credit Union does monitor fraudulent or suspicious account activity and may proactively contact a member about this activity, we will never call and ask for confidential information such as your entire account number or PIN. Contact our Member Service Center at 513-333-3800 if you have questions about your account or the validity of a call or text message you have received.