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Automated Fraud Alerts: Your Best Defense Against Fraud

Automated Fraud Alerts: Your Best Defense Against Fraud



You’ve heard about it in the news: hackers making headlines by stealing credit and debit card information from people like you.

At Cinfed, we take those security threats very seriously. That’s why we’ve introduced a bigger, better fraud prevention system: Automated Fraud Alerts (AFA).

At the first sign of suspicious activity, you’ll receive an automated call regarding the questionable charge on your card. You can immediately confirm whether or not you recognize the transaction. 

You can also sign up to receive alerts via text. Just log into your Online Banking account and click on the Fraud Alerts button. By call or text, AFA provides you with:
•    Immediate notification: if your card’s in the wrong hands, time is of the essence.
•    2-way communication: you can respond the moment you receive an alert. 
•    Real-time support: representatives can assist you at any time to ensure you receive the best defense. 

Members who have transaction alerts on their debit cards will be automatically enrolled.

Our new, automated system will reach you faster with the tools and information you need to identify potential fraudulent activity immediately – and stop it in its tracks.

While Cinfed Credit Union does monitor fraudulent or suspicious account activity and may proactively contact a member about this activity, we will never call and ask for confidential information such as your entire account number or PIN. Contact our Member Service Center at 513-333-3800 if you have questions about your account or the validity of a call or text message you have received. 
 


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CONTACT CINFED

Cinfed Credit Union
4801 Kennedy Avenue
Cincinnati, OH 45209
(513) 333-3800
Routing #242076656

MEMBER REVIEWS

They always go above and beyond at the Oakley branch and truly care about each of their members. And, I absolutely love their kids' membership program. It makes it fun for them to learn about money... 
— Courtney Snow
Been a member since I moved to the Queen City in 1978. Cinfed has always provided customer service that other financial institutions only dream about. Thank you for almost forty years of outstanding... 
— Tim Grabenstein
I recently became a member here at CINFED and it was the best decision I have ever made. I walked in with tears and despair and left with dry eyes, a smile, and I even received a hug from the branch... 
— Melanie
Earlier this year my much younger sister passed away and with that many obligations were to be met by my husband and myself ..My sister was survived by a daughter and son. We have since then taken on... 
— Vonda
How lucky I am to have Liz Frey managing the office I use! I live in Florida but maintain Cinfed as my main banking office. Everytime I need special help a simple email or call to Liz and it is... 
— Debbie G
Emily Snyder took the best care of my two auto loans. She was professional, courteous and very knowledgeable of the available services for me. She went out of her way to make sure I felt like I was... 
— Sarah Amyotte
I have been member with Cinfed since 1986. The Roselawn Cinfed staff greeted the customer phone calls friendly and polite willing to help you with your needs. They have excellent customer service.... 
— Marian Dudley
I have been a member of CINFED since about 1981 when I was transferred from SLC, Utah with the US Army Recruiting Command and have always received excellent service and support . Hope Dee Dee is... 
— Robert Olguin
I have been a member at the Roselawn Branch for a long time and I couldn't be more satisfied with the customer service. No matter how often I come in with a question or issue and no matter what... 
— Andreya T Williams
I been a member since 1985 and can not imagine banking anywhere else. This credit union as taken care of my every need. 24/7 services is excellent.
— Edward, member since 1985
I have been a Cinfed member for years. I know I can depend on them to provide excellent service. The bill pay on line is great and every time I visit the Florence branch I am met with friendly... 
— Jan Ricks
Closed a loan in 24 hours! Absolutely unheard of! Thanks to the exceptional customer service of LeAnn Rose at the Turfway Branch! She went above and beyond by providing unexpected expedited service! ... 
— Christina Stull
I recently applied for a credit card online. I received a call from Emily Snyder explaining what needs to be done next. It was easy and Emily’s customer service was excellent. Emily is a great... 
— Johnnie Bush

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