Credit/Debit Card Security

Credit & Debit Card Security

With so many ways to use your credit or debit cards to make purchases these days it is very important to be aware of what you can do to keep your information and accounts private. Cinfed has put together the following suggestions.

  • Never lend your debit card or credit card to anyone, including family or friends. Do not use your debit card or credit card to establish a service for someone else or pay a bill for someone else. Your debit card or credit card will stay on file with that merchant.
  • Do not deposit checks into your account through an ATM on someone’s behalf. You will be held responsible if the check is fraudulent.
  • Always keep your debit card or credit card in a secure location if it is not with you.
  • Never use your debit card for a “free” trial or “free” sample. Only shop online with merchants you know and/or research a merchant before using your card to shop online. Look for a key or lock icon on the merchant’s website, or “https” in the website address, indicating that the website is secure.
  • Do not reveal your PIN number to anyone. Never write your PIN number on your card or keep it in your wallet. Avoid using digits from your telephone number, social security number, date of birth or any number someone could easily figure out. Do not use the same PIN number for all of your cards.
  • Never write your card numbers, savings/checking account numbers, social security number or PIN numbers where anyone can see them or in any combination together, such as on a check or envelope. Never put your account information in an email.
  • Always report lost or stolen cards immediately upon discovery
    Lost/stolen debit card: 1-866-820-8859; Lost/stolen credit card: 1-800-820-4856.
  • Sign your cards as soon as you receive them.
  • Sign up for online banking (It’s free!) and review your transactions daily or at least 3 times a week. Review your account statement upon receipt; if you know a statement is late in the mail contact the card issuer. Report any suspicious transactions or discrepancies immediately.
  • Always shred, or destroy beyond repair, account statements and credit card offers received in the mail. Never leave your receipt on a restaurant table; make sure the server picks it up before you exit the restaurant.

Debit card and/or credit card fraud can’t always be prevented, but you can protect yourself in many ways by following the above safety tips. It only takes a moment to be smart and protect yourself from fraud.


Cinfed Credit Union
4801 Kennedy Avenue
Cincinnati, OH 45209
(513) 333-3800
Routing #242076656


They always go above and beyond at the Oakley branch and truly care about each of their members. And, I absolutely love their kids' membership program. It makes it fun for them to learn about money... 
— Courtney Snow
Been a member since I moved to the Queen City in 1978. Cinfed has always provided customer service that other financial institutions only dream about. Thank you for almost forty years of outstanding... 
— Tim Grabenstein
I recently became a member here at CINFED and it was the best decision I have ever made. I walked in with tears and despair and left with dry eyes, a smile, and I even received a hug from the branch... 
— Melanie
Earlier this year my much younger sister passed away and with that many obligations were to be met by my husband and myself ..My sister was survived by a daughter and son. We have since then taken on... 
— Vonda
How lucky I am to have Liz Frey managing the office I use! I live in Florida but maintain Cinfed as my main banking office. Everytime I need special help a simple email or call to Liz and it is... 
— Debbie G
Emily Snyder took the best care of my two auto loans. She was professional, courteous and very knowledgeable of the available services for me. She went out of her way to make sure I felt like I was... 
— Sarah Amyotte
I have been member with Cinfed since 1986. The Roselawn Cinfed staff greeted the customer phone calls friendly and polite willing to help you with your needs. They have excellent customer service.... 
— Marian Dudley
I have been a member of CINFED since about 1981 when I was transferred from SLC, Utah with the US Army Recruiting Command and have always received excellent service and support . Hope Dee Dee is... 
— Robert Olguin
I have been a member at the Roselawn Branch for a long time and I couldn't be more satisfied with the customer service. No matter how often I come in with a question or issue and no matter what... 
— Andreya T Williams
I been a member since 1985 and can not imagine banking anywhere else. This credit union as taken care of my every need. 24/7 services is excellent.
— Edward, member since 1985
I have been a Cinfed member for years. I know I can depend on them to provide excellent service. The bill pay on line is great and every time I visit the Florence branch I am met with friendly... 
— Jan Ricks
Closed a loan in 24 hours! Absolutely unheard of! Thanks to the exceptional customer service of LeAnn Rose at the Turfway Branch! She went above and beyond by providing unexpected expedited service! ... 
— Christina Stull
I recently applied for a credit card online. I received a call from Emily Snyder explaining what needs to be done next. It was easy and Emily’s customer service was excellent. Emily is a great... 
— Johnnie Bush
I met Emily Snyder because I had a flat tire in the parking lot of Cinfed Credit Union. I didn’t know what to do and she offered to help me. It was late in the evening and I didn’t think anyone... 
— Cindy Hyatt
Emily Snyder took care of setting up a consolidation loan for me on Saturday. She was very friendly, professional, and explained very articulately all the steps involved. Emily also opened a new... 
— Sally A Arbogast
I recently closed for a car loan and a credit card with Susan Z. Her service was excellent. We closed in a couple of days. She was so helpful with her knowledge. It was a pleasure to deal with her.
— Glenda Adkins
I cannot say enough good things about the service I have always received from Cinfed! Most recently, we refinanced a vehicle and dealt with Emily S.! She was quickly responsive and on top of her... 
— Serena Kain
I can say a million great things about Cinfed Credit Union and how they helped me over the years ,But there are many helpful service members, but one Great lady Is Mrs Susan Z. She is an Awesome... 
I have to say I think the new online banking update is pretty awesome. I love that the app is more up to date, clean and user friendly. Happy to be a customer with Cinfed.
— Kyle Neises
I have member with Cinfed for 24 years. The customer service is beyond great. Everything from daily banking to loan services. I recently purchased my daughter a car and originally it was going to be... 
— Tira Williams

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