COVID-19 Updates

COVID-19 Updates
Meeting Your Needs While Addressing Health Concerns


Updated March 25, 2020

The Coronavirus (COVID-19) situation created unprecendented challenges for everyone. We are all striving to adapt as quickly as possible to the latest developments.

Following are the changes we have made in order to meet your needs while addressing this historic situation.

The personal connections we make with our members are the foundation of our organization. However, we have to balance those interactions with the health and well-being of our members, our employees and our community. As part of our effort to mitigate the potential spread of the coronavirus:

  • Our employees are using social distancing practices, maintaining the CDC-recommended personal space of 6 feet during face-to-face interactions and limiting in branch interactions.

  • We have enhanced our cleaning protocols, sanitizing common areas, ATMs, and ITMs several times per day.

  • We recommend limiting personal interactions by using online banking, our mobile app, and drive-thru services for your transactions.


In support of the requests of public officials, Cinfed will take the following temporary actions:

  • Branches temporarily closed:
    • IRS Gateway Center
    • Federal Office Building
    • 9th and Main (The onsite ITM will continue to be operational to complete transactions. Simply swipe your Cinfed debit or credit card for access.)

  • We are temporarily suspending lobby access at all branch locations. However, branches with drive-thru lanes will continue to offer drive-thru service under normal hours of operation. These branches include:
    • Western Hills
    • Roselawn
    • Oakley
    • Florence
    • Fort Wright

  • Consultations or services that cannot be provided via drive-thru will be available by appointment only. Members should call their preferred branch to schedule an appointment during regular hours of operation.
    • Western Hills - 513-333-7863
    • Roselawn - 513-333-3980
    • Oakley - 513-333-4210
    • Florence - 513-333-3902
    • Fort Wright - 513-333-3927

  • We will also temporarily be suspending the following services:
    • Shared Branching transactions
    • Coin Machine
    • Skill Sessions

  • Our Contact Center (513-333-3800) can also answer your questions and assist with managing your accounts. We anticipate a high volume of calls to our Contact Center and are increasing available staff. Should you receive an on-hold message, we encourage you to leave your call-back number and a representative will follow up with you as soon as possible.

  • Our partner, Saxon Financial Services, will continue to offer personal consultation by phone or personal meetings by appointment only. Contact Brian Bushman at 513-333-3901 or Kevin Hagerty at 513-333-3886.

  • If you have a mortgage closing scheduled, you will be contacted directly by one of our mortgage professionals.


Thanks to the loyalty and support of our members, Cinfed is currently in the strongest financial condition of our 85-year history. Based on that strength, we are continually working to find the best ways to meet our members' needs - particularly during these challenging times.

Since 1975, Cinfed has been a federally insured institution. "Federally insured" means that the safety of deposits is assured by the National Credit Union Administration (NCUA) and affirms that the participating credit union is a safe place for members to put their money.

All deposits at federally insured credit unions are protected by the National Credit Union Share Insurance Fund, with deposits insured up to $250,000 per individual depositor. Credit union members have never lost a penny of insured savings at a federally insured credit union.

Cinfed members exceeding the maximum level of coverage provided by NCUA are insured up to an additional $250,000 by the Excess Share Insurance Corporation (ESI). Cinfed added this benefit to help ensure complete coverage for our members and provide them with peace of mind, knowing their deposits are insured and safe. Click here for information about insured savings.

Cinfed was founded with the goal of helping our members protect and grow their personal finances. You can use Cinfed's resources with confidence knowing that data security is a top priority for Cinfed. Remember that we will never contact you for your social security number, account number or password by phone, email or text.

Do not fall victim to scammers who take advantage of confusion regarding the COVID-19 situation. Continue to follow established guidelines for addressing fraud and identity theft. For more information about protecting yourself from fraud, visit our online Security Corner and blog post, 4 Ways to Protect Yourself from Coronavirus Scams.


The COVID-19/Coronavirus situation has had a tremendous impact on our national and local economy. If you are facing financial challenges due to a loss of employment or business, Cinfed stands ready to work with through these challenging times. We urge you to contact us so we can provide assistance.

Emergency Assistance Loans

Emergency Assistance Loans of up to $1,000 are available to meet immediate financial needs. These loans will be offered for a 12-month term, with 90 days to make the first payment.

Contact us at (513) 333-3862 to discuss options. Members can also apply online, here. (Note: Under the 'Select a purpose' section, select 'Unsecured')

Signature Loans and Auto Loans

If you currently have a Signature Loan or Auto Loan with Cinfed, you could be allowed to skip payments for up to 90 days. No fees will be charged for this service. Your final payment on the designated loan will be extended by an equivalent amount; interest will continue to accrue.
Contact us at (513) 333-3828 to discuss your payment extension options.

Payments can be made using debit or credit cards. The standard $15 fee will be waived.


If you currently have a mortgage with Cinfed and are unable to make your monthly payment, you could be allowed to skip payments for up to 90 days. No fees will be charged for this service; interest will continue to accrue.

Contact the Mortgage Department at (513) 333-3881 to discuss your payment extension options or contact us via email: mortgage@cinfed.com

Payments can be made using debit or credit cards. The standard $15 fee will be waived.

Cinfed will be temporarily suspending new foreclosure proceedings.

Commercial Loans

If you are concerned about your Commercial Loan with Cinfed please contact Scott Federle at sfederle@cinfed.com to discuss your options.

Credit Cards

If you have a Cinfed Mastercard and have a balance due, you could be allowed to skip payments for up to 90 days. No fees will be charged for this service; interest will continue to accrue.

Contact the us t at (513) 333-3828 to discuss your payment extension options or contact us via email: collections@cinfed.com


Cinfed is also temporily suspending penalties and fees for early withdrawal of a Certificate. Contact our Member Services Department at (513) 333-3800 for more information.


Contact Us

We remain committed to providing you with the financial services you need while protecting the health and well-being of our members, employees and community.

For questions regarding account maintenance, or if you experience financial difficulties due to COVID-19, contact our Member Services Department at (513) 333-3800. Should you receive an on-hold message, we encourage you to leave your call-back number and a representative will follow up with you as soon as possible.

For addtional guidance and resources:

  • Prevent fraud and ID theft by visiting our Security Corner
  • World Health Organization: https://www.who.int/
  • Centers for Disease Control: cdc.gov
  • SirusXM (Available free for all) – Channel 121 Coronavirus: What you Need to Know


Cinfed Credit Union
4801 Kennedy Avenue
Cincinnati, OH 45209
(513) 333-3800
Routing #242076656


They always go above and beyond at the Oakley branch and truly care about each of their members. And, I absolutely love their kids' membership program. It makes it fun for them to learn about money... 
— Courtney Snow
Been a member since I moved to the Queen City in 1978. Cinfed has always provided customer service that other financial institutions only dream about. Thank you for almost forty years of outstanding... 
— Tim Grabenstein
I recently became a member here at CINFED and it was the best decision I have ever made. I walked in with tears and despair and left with dry eyes, a smile, and I even received a hug from the branch... 
— Melanie
Earlier this year my much younger sister passed away and with that many obligations were to be met by my husband and myself ..My sister was survived by a daughter and son. We have since then taken on... 
— Vonda
How lucky I am to have Liz Frey managing the office I use! I live in Florida but maintain Cinfed as my main banking office. Everytime I need special help a simple email or call to Liz and it is... 
— Debbie G
Emily Snyder took the best care of my two auto loans. She was professional, courteous and very knowledgeable of the available services for me. She went out of her way to make sure I felt like I was... 
— Sarah Amyotte
I have been member with Cinfed since 1986. The Roselawn Cinfed staff greeted the customer phone calls friendly and polite willing to help you with your needs. They have excellent customer service.... 
— Marian Dudley
I have been a member of CINFED since about 1981 when I was transferred from SLC, Utah with the US Army Recruiting Command and have always received excellent service and support . Hope Dee Dee is... 
— Robert Olguin
I have been a member at the Roselawn Branch for a long time and I couldn't be more satisfied with the customer service. No matter how often I come in with a question or issue and no matter what... 
— Andreya T Williams
I been a member since 1985 and can not imagine banking anywhere else. This credit union as taken care of my every need. 24/7 services is excellent.
— Edward, member since 1985
I have been a Cinfed member for years. I know I can depend on them to provide excellent service. The bill pay on line is great and every time I visit the Florence branch I am met with friendly... 
— Jan Ricks
Closed a loan in 24 hours! Absolutely unheard of! Thanks to the exceptional customer service of LeAnn Rose at the Turfway Branch! She went above and beyond by providing unexpected expedited service! ... 
— Christina Stull
I recently applied for a credit card online. I received a call from Emily Snyder explaining what needs to be done next. It was easy and Emily’s customer service was excellent. Emily is a great... 
— Johnnie Bush

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