Smooth Sailing at the Drive-Thru
Tips for Banking from Your Car
Posted on November 20, 2017
Topic Categories: Consumer Help
By Reevie Bailey – Cinfed Branch Manager, Roselawn Office
When your list of errands includes some banking, you can count on the drive-thru to quickly complete transactions without leaving your car. Tellers and technology can work together to make the process easy and efficient. But there are a few things you can do to help ensure that it’s “smooth sailing” in the drive-thru lane.
Prepare ahead of time.
Do all the paperwork before you get into your car, such as completing deposit slips and endorsing checks, and then have them at hand with your driver’s license when you pull up. This saves you having to sign and organize papers in the car while those behind you wait. You can even ask for a few extra deposit slips so you can be prepared for your next visit.
End your cell phone call or put it on hold.
Carrying on two conversations at once can be nearly impossible – in addition to trying to navigate a car and make a transaction. It’s easier to end the call, or put the caller on hold for a few minutes until you’re done.
Eliminate background noise.
Like a speaker phone, the drive-thru’s microphone picks up background noise which can make it difficult for the teller to hear or understand you. Consider lowering the radio volume – and for the kids in the backseat, we do have treats!
Speak clearly and loudly.
If you need to ask or answer any questions, face the microphone and speak clearly. If you can’t understand the teller, ask him/her to repeat the question or statement.
If you want to get on your way quickly, these simple steps will help you sail through the drive-thru lane and get your errands done with time to spare!