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Money Matters for Cinfed Members

Reaching the $500 Million Milestone

Posted on March 05, 2020
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Reaching the $500 Million Milestone

Reaching the $500 Million Milestone
Q & A with Jay Sigler, CEO of Cinfed


Q: What’s the significance of this milestone? What does it mean for the organization – both members and employees?

“On one level, $500 million in assets is a benchmark. It’s a snapshot of where we are as an organization – how much we’ve grown, and where we stand in comparison to our peers, both locally and nationally. The bigger picture, though, is that it shows our strength as an organization. We’re rock-solid from a financial standpoint and it re-affirms and validates our members’ confidence in Cinfed’s stability, even as the financial markets go up and down.

"Reaching $500 million also means we have the resources to continue enhancing our services to our members, keeping our current offerings up to date and finding new ways to add value to our member relationships.”



Q: How was the $500 million milestone achieved? What were the building blocks that helped reach this point?

“Number one, as a not-for-profit cooperative, we depend on the support of, and relationships with, our members. Over the past few years, we have grown the number of members we serve and deepened relationships with our existing members – meaning more members are relying on us for more services, like checking accounts, auto loans, mortgages and certificates. These increases in our member relationships have fueled our growth and will continue to be the primary driver of our growth in the future.

"Another key component was the strategic plan established by our board of directors. Although our board is composed entirely of volunteers, they devoted countless hours to create a plan that was aggressive, yet realistic. Their insights and expertise were invaluable in putting our strategy together.

"Last but certainly not least, our employees were a major contributing factor. From the back-office staff to the front-line tellers, we worked together to meet our members’ needs, and provide outstanding service to help them find solutions to their financial challenges. We developed the Cinfed values and we encourage employees to meet those standards on a daily basis.”


Q: What’s next for Cinfed? What upcoming milestones are on the horizon?

“With the people and the structure we have in place, the sky’s the limit - $600 million, $750 million and eventually even $1 billion. However, we can only do that if we continue to keep the needs of our members front-and-center. That means continuing to invest in technology and digital options for members to manage their accounts. It means continuing to provide personal service for our members’ individual needs. It means continuing to make strategic decisions based on our resources and market opportunities.

"Our mission is, ‘We care about our members’ success.’ That will always be our guiding principle and will always set our organizational direction. With those priorities and mindset, we will continue to be successful.”





CONTACT CINFED

Cinfed Credit Union
4801 Kennedy Avenue
Cincinnati, OH 45209
(513) 333-3800
Routing #242076656

MEMBER REVIEWS

They always go above and beyond at the Oakley branch and truly care about each of their members. And, I absolutely love their kids' membership program. It makes it fun for them to learn about money... 
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Been a member since I moved to the Queen City in 1978. Cinfed has always provided customer service that other financial institutions only dream about. Thank you for almost forty years of outstanding... 
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I recently became a member here at CINFED and it was the best decision I have ever made. I walked in with tears and despair and left with dry eyes, a smile, and I even received a hug from the branch... 
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Earlier this year my much younger sister passed away and with that many obligations were to be met by my husband and myself ..My sister was survived by a daughter and son. We have since then taken on... 
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How lucky I am to have Liz Frey managing the office I use! I live in Florida but maintain Cinfed as my main banking office. Everytime I need special help a simple email or call to Liz and it is... 
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Emily Snyder took the best care of my two auto loans. She was professional, courteous and very knowledgeable of the available services for me. She went out of her way to make sure I felt like I was... 
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I have been member with Cinfed since 1986. The Roselawn Cinfed staff greeted the customer phone calls friendly and polite willing to help you with your needs. They have excellent customer service.... 
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I have been a member of CINFED since about 1981 when I was transferred from SLC, Utah with the US Army Recruiting Command and have always received excellent service and support . Hope Dee Dee is... 
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I have been a member at the Roselawn Branch for a long time and I couldn't be more satisfied with the customer service. No matter how often I come in with a question or issue and no matter what... 
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I been a member since 1985 and can not imagine banking anywhere else. This credit union as taken care of my every need. 24/7 services is excellent.
— Edward, member since 1985
I have been a Cinfed member for years. I know I can depend on them to provide excellent service. The bill pay on line is great and every time I visit the Florence branch I am met with friendly... 
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Closed a loan in 24 hours! Absolutely unheard of! Thanks to the exceptional customer service of LeAnn Rose at the Turfway Branch! She went above and beyond by providing unexpected expedited service! ... 
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I recently applied for a credit card online. I received a call from Emily Snyder explaining what needs to be done next. It was easy and Emily’s customer service was excellent. Emily is a great... 
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I met Emily Snyder because I had a flat tire in the parking lot of Cinfed Credit Union. I didn’t know what to do and she offered to help me. It was late in the evening and I didn’t think anyone... 
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Emily Snyder took care of setting up a consolidation loan for me on Saturday. She was very friendly, professional, and explained very articulately all the steps involved. Emily also opened a new... 
— Sally A Arbogast

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